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标题:Jungle Scout中国招聘啦 - 中国区客服
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作者:JungleScout官方
时间:2018-6-27 03:46
标题:Jungle Scout中国招聘啦 - 中国区客服
想要加入JS团队吗？想和这个传说中满是亚马逊大牛的团队一起飞吗？
目前Jungle Scout要在中国组建团队，
开放的职位一共有两个：中国区客服专员1名，中国区文案/社交媒体专员1名，
感兴趣的朋友看过来，也欢迎大家多多分享!
薪资：每月9K+ (具体面议)
工作时长：每周40+个小时
工作地点：深圳 (工作前3-5个月: 在家办公)
待遇:
- Join us at Jungle Camp. Every 6 months, the whole team will meet in a new country for team building and projects. The company will pay flight tickets, accommodations, etc.
（每年1-2次的异国团建，公司包机票和吃住）
- Equity. （公司的内部股票）
- Bonus: including performance bonus and peer bonus
（5%-15%的奖金不等）
- Promotion & Raise
- You will get 15 paid vacation days, 2 paid sick days, and 11 paid floating holidays. （15天带薪假期，2天病假，11天节假日，一共28天带薪休假）
下面为
客服专员
的招聘信息：
Jungle Scout is a fast-growing company! We’re educating and empowering tens of thousands of entrepreneurs as they build freedom and financial independence by selling on Amazon. In less than three years, we’ve grown from a solo founder to a global team of 75 with dramatic growth to revenue and a long runway in front of us.
Now we’re looking forCustomer Engagement Specialistto help our customers realize the full value of our product suites as well as acquiring new customers! You’ll collaborate closely with Customer Support team to get training and updates on products as well as the marketing team to proactively engage with potential customers.
What You’ll Do:
- Product expert. You’ll know your way around our products with your eyes closed. You’ll learn and master the use of Jungle Scout products quickly, and be excited to show a customer how it’s done.
- Communicate with customers. You’ll be on the front-lines of the customer experience; interacting with customers using email, chat, phone, video calls, QQ, WeChat, and more!
- Training. You’ll host onboarding and training webinars to teach new customers how to use our tools.
Social caring. You’ll proactively engage with potential customers on forums to answer Amazon product research and marketing related questions.
- Customer Retention. To increase customer lifetime value, you will be working with the CSR team closely to improve customer engagement and lower the churn rate.
- Love our customers. We love our customers, a lot. They put their trust in us to help grow their business and we take that responsibility seriously. You’ll keep customers happy and make sure they get the most from their purchase.
Who You Are:
- Experienced. You’ve worked in customer service before (ideally for 3+ years).
- Polished communicator. You are a strong, polished communicator capable of engaging with customers both verbally and in writing in Chinese.
- Fluent in English. You can communicate in English in both writing and speaking with team members, and ability to understand and translate product training materials.
- Empathetic. You are an empathetic individual with a customer first mindset.
- Technically savvy and quick learner. You are able to quickly learn new products and applications.
- Flexible. You can collaborate with a team of members in different time zones.
- Entrepreneurship. You have the ownership and strong will to advance the customer support and customer caring experiences, as well as manage your daily/weekly plans and schedules.
- Hardworking & driven. You can work hard, deliver excellent results, and complete projects before deadline.
- Team player. You are a team player passionate about continuing to advance the Customer Success department of Jungle Scout.
- Organized. You have a to-do list and hyper-organized and able to manage your time well.
- Analytical. You have strong analytical skills to determine customer needs and to provide solutions to difficult requests.
Bonus Points!:
- You are/were an Amazon Seller or have work experiences in the cross-border eCommerce industry.
- Flexible Schedule. You can adjust schedules if needed in order to communicate with other team members in different time zones.
- Remote work. You’ve worked remotely before and already have a dedicated workspace.
Benefits:
- Join us at Jungle Camp. Every 6 months, the whole team will meet in a new country for team building and projects. The company will pay flight tickets, accommodations, etc.
（每年1-2次的异国团建，公司包机票和吃住）
- Equity. We will be eligible to get equity. （公司的内部股票）
- Bonus: including performance bonus and peer bonus
（5%-15%的奖金不等）
- Promotion & Raise
- You will get 15 paid vacation days, 2 paid sick days, and 11 paid floating holidays. （15天带薪假期，2天病假，11天节假日，一共28天带薪休假）
About Jungle Scout
We’re a group of smart-working, fun-loving professionals working around the world with offices in Austin, TX and Vancouver, BC. Our software and data services empower entrepreneurs to realize their dreams by selling effectively on Amazon. We save them time and make them money while educating and providing great service along the way.
We offer competitive compensation packages, generous vacation policies, coworking benefits and funding for conferences or courses to grow your skills. In addition, the team meets up twice-yearly for an all-expenses-paid retreat. Past locations have included Bali, Bangkok, Vancouver, Budapest, and Mexico.
Jungle Scout团队年轻有活力，未来的发展空间也很大，公司愿意培养员工，为员工提供培训的机会，如果你想要加入这个全球化的公司，这个有温度、热血的大家庭，请猛戳这里投递简历(注意用英文填写信息 - 招聘的HR姐姐是美国人，英文方便阅读)
，如果有任何疑问的话可以私信我或者在下方留言！
如果你对文案/社交媒体营销专员岗位感兴趣的话，请查看另一个帖子：//www.88bfru.com/thread-104971-1-1.html
作者:guamian2018
时间:2018-7-7 09:23
请问招聘什么时候结束
作者:JungleScout官方
时间:2018-7-10 22:17
招聘现在还在进行，在接下来的7-10天内会逐渐关闭简历投递通道，建议越早投递越好哦
作者:阿莫西
时间:2018-7-19 11:51
最近监控的每日销量都不准。这个是什么情况。不是监控当天的，监控前几天的也一样。是我自己店铺的asin.有问题的话，可以联系谁？你们有客服电话吗
作者:yang007
时间:2018-9-25 13:11
英文 一般，外地工作 可以不，，对你们软件熟悉，是你们用户
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