标题:大仙们这样－－－求解药
[打印本页] 作者:世界同睡一天
时间:2018-10-13 12:30
标题:大仙们这样－－－求解药
Good day,
we need more information about your plan to treat NON-ORIGINAL complaints.
Reply to the email with a plan that explains:
- Reason for the complaint
- what measures you have taken to solve the problem
- What steps you have taken to prevent such cases
When resolving the problem, keep the following points in mind:
- Source of supply: Are you purchasing the product from a trusted supplier?
- Offer: Is the product description on Amazon correct? Have you ensured that it is clear and informative for the customer?
- Packaging: Is the product in the original packaging as offered on Amazon?
- Shipping: Have you taken all necessary steps and quality checks to ensure that the product is properly stored, packaged and shipped?
Read the messages from your buyers to better understand the issues. Be as specific as possible in your plan. Do not limit this plan to problems with specific orders.