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标题:listing被移除，第一次申诉失败了，怎么办 [打印本页]

作者:laney21 时间:2019-1-5 10:55
标题:listing被移除，第一次申诉失败了，怎么办
listing被移除，第一次申诉失败了，怎么办

作者:是李喵喵啊 时间:2019-1-5 11:08
listing为啥会被移除啊原因是什么

作者:laney21 时间:2019-1-5 11:27

是李喵喵啊发表于 2019-1-5 11:08
listing为啥会被移除啊原因是什么

一个用户投诉used sold as new，针对退货情况已经回复给给绩效团队，团队24小时就回复了，但是说信息不够，不帮我们恢复这个listing
We received your submission but do not have enough information to reactivate your listings at this time.

Please send an updated plan of action that explains:
-- Greater detail on the root cause(s) that led to the complaints about the condition of your items.
-- Greater detail on the actions you have taken to resolve the complaints about the condition of your items.
-- Greater detail on the steps you have taken to prevent future complaints about the condition of your items.

Here are a few things to consider as you create your plan:
--Sourcing: Are you sourcing the product from a trusted supplier?
--Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
--Packaging: Is the product in its original packaging as listed on Amazon?
-- Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
--Review your communications from buyers to better understand the issues.
--Be as specific as possible in your plan.
--Do not limit your plan to issues with specific orders.

作者:是李喵喵啊 时间:2019-1-5 11:48

laney21 发表于 2019-1-5 11:27
一个用户投诉used sold as new，针对退货情况已经回复给给绩效团队，团队24小时就回复了，但是说信息不够 ...

意思是投诉你拿二手的当新货卖？你按照绩效团队要求的信息重新提交一遍试试

作者:创蓝商务 时间:2019-1-5 12:28
什么情况被移除呢？可以再申诉试试。

作者:1024509377 时间:2019-1-5 12:34

laney21 发表于 2019-1-5 11:27
一个用户投诉used sold as new，针对退货情况已经回复给给绩效团队，团队24小时就回复了，但是说信息不够 ...

这个问题我10月份也遇到过，靠

作者:laney21 时间:2019-1-5 12:46

1024509377 发表于 2019-1-5 12:34
这个问题我10月份也遇到过，靠

后面你如何回复，昨天申诉就失败了

作者:laney21 时间:2019-1-5 12:47

创蓝商务发表于 2019-1-5 12:28
什么情况被移除呢？可以再申诉试试。

货物不符合客人的期望

作者:laney21 时间:2019-1-5 12:47

laney21 发表于 2019-1-5 12:47
货物不符合客人的期望

要如何回复才好，就怕第二次回复后还是失败

作者:laney21 时间:2019-1-5 13:25

申诉解封私聊发表于 2019-1-5 13:10
不可以重开listing吗

不可以

作者:1024509377 时间:2019-1-5 16:24

laney21 发表于 2019-1-5 12:46
后面你如何回复，昨天申诉就失败了

我从来不敢自己去申诉，都是找别人代写的。一年下来都不知道要找多少次别人代写，亚马逊越来越难了

作者:v幸qinggegefafa 时间:2020-8-21 16:48
被投诉二手的产品非全新品我可以申诉 100%能过快的一天就可以过

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