标题:求助---亚马逊新账号二审问题
[打印本页] 作者:Christine_94
时间:2019-2-26 20:30
标题:求助---亚马逊新账号二审问题
前几天刚注册了美国亚马逊账号，注册过程中由于不仔细公司的一些资料修改了几次。之后完成两步验证后收到了亚马逊的冻结邮件，需要要提供账单和营业执照，后台还有一个申诉按钮，貌似要提供行动计划书，但是我没有在后台申诉，直接回复亚马逊邮件，发送了账单和营业执照，没有附上行动计划书。第二天收到销售权限被移除的邮件，里面的要求如下:
Hello, We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
-- Greater detail on the root cause
-- Greater detail on the actions you have taken to
-- Greater detail on evidence or examples that demonstrate that your account has complied with our policy. How do I send the required information?Submit this information at
https://sellercentral.amazon.ca/cu/contact-us. What happens if I do not send the requested information?
If we do not receive the requested information within 14 days of the original notification, your account will remain deactivated. We're here to help
If you have questions about this policy or information requested above, please contact us at
https://sellercentral.amazon.ca/cu/contact-us.Additionally, please find assistance creating a plan of action at
https://sellercentral.amazon.ca/gp/help/G201623610.
朋友帮忙看了之后发现是账单地址和营业执照不一致导致的。之前不知道具体原因开了个case问客服为什么账号被冻结，然后就收到了如下邮件：
Hello ，
Your Amazon selling account remains deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account. Why is this happening? This decision was made after reviewing both your account and the information provided. We may not respond to further emails about this issue.
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com 请问这样重新提交资料就可以了？还是需要按照之前那封邮件里要求的三个点写并提交新的资料？
-- Greater detail on the root cause
-- Greater detail on the actions you have taken to
-- Greater detail on evidence or examples that demonstrate that your account has complied with our policy.