I'm very sorry to hear about this. In this case I would recommend that you cancel all the effected orders.
I'm afraid this might affect yourcancellation rate. （看来这个还是救不了了！）Hence once cancelled I would recommend that you write back to us so we could forward your email to our performance team to annotate your account.
Meanwhile,you can proceed with cancelling the orders. I would recommend that you also contact each buyer informing them of the error and that you were forced to cancel the order.
You can get the buyers email from an order report and email them in bulk. Here's how:
Manually request an Order Report as follows: 1. From the Orders tab, select Order Reports or go directly to the page:http://sellercentral.amazon.com/gp/transactions/orderPickup.html 2. Make a selection from the Select Days drop-down and then click the Request Report button. Download completed Order Reports as follows:
1. On the Orders tab, select Order Reports or go directly to the page:http://sellercentral.amazon.com/gp/transactions/orderPickup.html 2. In the "Check Report Status & Download" section, click the Download button for the report you want. 3. Your browser might prompt you to choose whether to save or open the report file. If prompted, save the file. If the file opens automatically, save the opened file to your computer using the File > Save as... command in the application that opened the file. 4. You can view the downloaded report using a spreadsheet or database program such as Microsoft Excel or Access. If your browser automatically opens the report in a text editor, just save a copy (see #3 above) and then open that in a spreadsheet or database program. See this Help page for a list of Order Report fields, definitions, and examples:
http://sellercentral.amazon.com/gp/help/651
If you would prefer XML Order Reports, contact Seller Support and let us know; we will reconfigure your report generation settings for you. Be sure to let us know your desired frequency (every 4 or 8 hours, or once a day at a specific time) so we can set up your scheduled reports.
Feel free to write back to us in case of any further questions.
