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标题:发布受限商品停用,申诉回复的邮件已经拒死了吗 [打印本页]

作者:搬砖的蚂蚁 时间:2022-10-29 16:28
标题:发布受限商品停用,申诉回复的邮件已经拒死了吗
枪械配件受限商品停用账号,发了几次行动计划了,每次都回复我这个同样的话,大家看看这是不是已经拒死了。亚马逊应该是回复了我四封邮件了,都是这个

Hello ,

We received your submission, but do not have enough information to reactivate your account at this time. Additionally, a review of your account indicates that you have listed items that are not permitted for sale on Amazon. Items sold on Amazon must adhere to all applicable laws and Amazon policies.

You may not list or sell this product type on Amazon.com. To learn more about this policy, visit the following page:
https://sellercentral.amazon.com/gp/help/200164330

How do I reactivate my account?
To reactivate your selling account on Amazon.com, please send us a more detailed plan that provides:
-- Greater detail on the root causes of your restricted product violations, including the specific product type and policy violated.
-- Greater detail on the steps you have taken to ensure that no restricted products are listed on your account in the future.

How do I send the required information?
To submit this information, please follow the instructions in the banner at the top of your Account Health page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?reftag=ah_em_rp

What happens if I do not provide an acceptable plan of action?
If we do not receive an acceptable plan of action within 17 days of the original notification, your account may be permanently deactivated.

We’re here to help
If you have questions about this policy or your account, contact us:
https://sellercentral.amazon.com/cu/contact-us
If you have questions about the information requested above, visit "Category, Product, and Content Restrictions":
https://sellercentral.amazon.com/gp/help/200164330; and https://sellercentral.amazon.com/gp/help/

For information on creating your plan of action, visit "Additional information and resources for selling partners about our Restricted Products policy":
https://sellercentral.amazon.com/help/hub/reference/G201567350

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
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The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app:
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-- Download the Android app:
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Sincerely,

Seller Performance team
https://www.amazon.com
作者:搬砖的蚂蚁 时间:2022-10-29 16:31
到底要一份怎样的行动计划才能够过关? 我感觉我发的已经非常详细了
作者:Luckysu 时间:2022-10-31 09:39
通过邮件看还没有被拒死,但是有提到说没有提供有效的行动计划的话,有可能会被永久停用,所以还得是尽快处理,否则永久关店就很难了。如果是多次回复都是一样的,那么可以调整下申诉信再去提交下试试,或者是联系客服咨询下到底是哪里有问题。
作者:红树林Nancy 时间:2022-10-31 09:44
违禁品还是要看具体卖的什么产品了!
作者:Irene-小土豆 时间:2022-11-1 12:19
因为发布受限商品导致账户停用,只要写到点子上,申诉是比较容易通过的。专业的事确实得交给专业的人。
作者:红茶 时间:2022-11-3 11:20
搬砖的蚂蚁 发表于 2022-10-29 16:31
到底要一份怎样的行动计划才能够过关? 我感觉我发的已经非常详细了

这个邮件虽然没有完全拒死,但是时间还是比较紧的,从封店邮件开始第17天后就要封店了。枪械配件违规还是比较严重的,不要贸然提出申诉万一拒死了就更难处理了。尽快找团队解决吧。建议还是取kuan为主吧。
作者:鲲鹏@智慧西游 时间:2022-11-3 15:06
搬砖的蚂蚁 发表于 2022-10-29 16:31
到底要一份怎样的行动计划才能够过关? 我感觉我发的已经非常详细了

这个的话是申诉被拒的回复邮件,最好看一下当时的封店邮件,具体分析一下,违禁的话,永久停用他也得看看具体情况的,正常永久停用分为三种情况的,这个看封店邮件去分析
作者:XiaoAlin 时间:2022-11-16 14:52
还没有拒死,还是有申诉机会的,之前帮忙做过几个受限商品的申诉,通过几率还是挺高的
作者:搬砖的蚂蚁 时间:2022-11-16 21:23
历时2个多月,反反复复提交了行动计划六七次,终于解封了,所以只要没有拒死就还是有机会的
作者:Naive. 时间:2022-11-22 17:46
没处理的话可以申诉
作者:dawang123 时间:2023-8-22 15:28
搬砖的蚂蚁 发表于 2022-11-16 21:23
历时2个多月,反反复复提交了行动计划六七次,终于解封了,所以只要没有拒死就还是有机会的

有模版吗?我也遇到同样的问题
作者:Ada-He 时间:2023-9-20 11:36
你好,同样遇到发布受限商品账号停用的情况,希望能够取取经,请问下你之前是误判吗?申诉是承认上架受限商品还是否认上架受限商品说明理由呢?
作者:Greenson 时间:2023-9-20 15:18
具体是什么东西呢……我之前是沙特申诉的,是枪械配件误判,那个从产品的情况以及合理性分析这个不属于枪械配件,还有认证方面本身是民用的产品与民用认证啥的,还把认证也发过去,后面确实是过了。
有资料给资料啊咱就是说,不然不好搞诶。




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