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标题:描述不符暂停销售申述之后5天亚马逊回复这封邮件！ [打印本页]

作者:长江后浪 时间:2018-3-31 15:51
标题:描述不符暂停销售申述之后5天亚马逊回复这封邮件！
正如标题所写的那样，账户因为描述不符亚马逊要求在7天之内提交整改计划，由于本人刚正不阿的性格，决定无视这封邮件，结果被亚马逊在23号移除了销售权限，23号当天便回复了一封催人泪下感人肺腑的邮件，28号亚马逊回复了如下邮件。

Hello,

We received your plan to address the problems we identified. Please reply to this message after you have implemented all of the remedies outlined in your plan. Once we receive your email, we will review your account and decide whether you may sell on Amazon.com again.

We look forward to hearing from you.

Sincerely,

Seller Performance Team
收到这封邮件的当天我们遍回复了亚马逊，并且配合我们的申述计划来提高我们的客服体验度。然回复这封邮件之后亚马逊机在也没了消息，我是不是该发一封邮件催催呢?我们现在还可以做什么来提高我们的通过率。

各位路过的看官：大神：豪侠提点宝贵意见，感谢感谢！

作者:a33352638 时间:2018-3-31 19:36
你好,
我们收到你的计划来解决我们发现的问题。在你实施了你的计划中列出的所有补救措施后，请回复这条信息。一旦我们收到您的邮件，我们将审查您的帐户，并决定您是否可以再次在Amazon.com上销售。
我们期待着您的回音。
真诚地,

你的补救措施当天就弄好了？？？

作者:长江后浪 时间:2018-3-31 20:35

a33352638 发表于 2018-3-31 19:36
你好,
我们收到你的计划来解决我们发现的问题。在你实施了你的计划中列出的所有补救措施后，请回复这条信 ...

是的，主要是对出问题的ASIN进行下架或者是修改详情处理，然后对已经售出90天内的所有订单发邮件道歉并且承诺无条件对款或者重新发货。然后下架了一些之前表现不是很好的listing.

作者:cl_39001j8zP0 时间:2018-4-1 09:07

长江后浪发表于 2018-3-31 20:35
是的，主要是对出问题的ASIN进行下架或者是修改详情处理，然后对已经售出90天内的所有订单发邮件道歉并且 ...

我等了10天。亚马逊才回复。天天开case去催。

作者:长江后浪 时间:2018-4-1 15:12

cl_39001j8zP0 发表于 2018-4-1 09:07
我等了10天。亚马逊才回复。天天开case去催。

还是你厉害我都不敢去开CASE追，看看周一的时候是不是发一封邮件问问审核什么时候借宿，老是这么等着还真是熬人，我知道几个有类似问题的都过了！

作者:17512294 时间:2018-4-2 08:13
看下你第一次警告的原文，是什么原因？

作者:长江后浪 时间:2018-4-2 08:51

17512294 发表于 2018-4-2 08:13
看下你第一次警告的原文，是什么原因？

Hello,

We removed some of your listings because of buyer complaints about the items they ordered from you. These items did not accurately match the condition or description of the product mentioned in your products listings on the product detail page. The listings complaints are at the end of this email.

If you would like us to reinstate your listings, please send us a plan with actions you took to resolve this issue and prevent similar complaints in the future. If you do not resolve these concerns within 7 calendar days, we may not allow you to sell on Amazon.

Get help creating your plan in Seller Central Help ( https://sellercentral.amazon.com/gp/help/200370560). To send us your plan, click the Appeal button next to this email on the Performance Notifications page in Seller Central.

We will review your information and decide whether to reinstate your listings. If we receive more complaints about your listings, we may not allow you to sell on Amazon.

Learn more about our policies in Seller Central Help:
--Policies and Agreements ( https://sellercentral.amazon.com/gp/help/521)
--Prohibited Seller Activities and Actions ( https://sellercentral.amazon.com/gp/help/200386250)
--Product Detail Page Rules ( https://sellercentral.amazon.com/gp/help/200390640)
--Condition Guidelines ( https://sellercentral.amazon.com/gp/help/200339950)

To talk to someone about this email, ask our Seller Support team to contact you ( https://sellercentral.amazon.com/hz/contact-us/performance).
描述不符！

作者:长江后浪 时间:2018-4-2 08:52

长江后浪发表于 2018-4-2 08:51
Hello,

We removed some of your listings because of buyer complaints about the items they order ...

Hello,

You currently may not sell on Amazon because we received complaints about items listed at the end of this email. These items did not accurately match the condition or description of the product mentioned in your product listings on the product detail page. Funds will not be transferred to you but will stay in your seller account while we work with you to address this issue.

To sell on Amazon again, please send the following information to pq-product-review@amazon.com:

A plan that explains:
-- The issue that caused the complaint
-- Steps you have taken to resolve the complaint
-- Details on how you will prevent similar complaints in the future

Here are a few things that you may consider as you work on resolving this issue:
--Sourcing: Are you sourcing the product from a trusted supplier?
--Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed? Do your photos represent the product well?
--Packaging: Is the product in the same packaging as listed on Amazon?
-- Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?

Please review your communications from buyers to better understand the issues. Be as specific as possible in your plan. Do not limit your plan to issues with specific orders. Get help creating your plan in Seller Central Help: ( https://sellercentral.amazon.com/gp/help/200370560).

We will review your plan and decide if you may sell on Amazon again. If you do not send an acceptable plan within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

Learn more about our policies in Seller Central Help:
--Policies and Agreements ( https://sellercentral.amazon.com/gp/help/521)
--Prohibited Seller Activities and Actions ( https://sellercentral.amazon.com/gp/help/200386250)
--Product Detail Page Rules ( https://sellercentral.amazon.com/gp/help/200390640)
--Condition Guidelines ( https://sellercentral.amazon.com/gp/help/200339950)

You can see the health of your seller account in the Performance section of Seller Central: https://sellercentral.amazon.com ... rmance-summary.html

To talk to someone about this email, ask our Seller Support team to contact you ( https://sellercentral.amazon.com/hz/contact-us/performance).
-------------------------------------

这个是移除销售权限！

作者:长江后浪 时间:2018-4-2 08:55

长江后浪发表于 2018-4-2 08:52
Hello,

You currently may not sell on Amazon because we received complaints about items listed ...

Hello,

We received your plan to address the problems we identified. Please reply to this message after you have implemented all of the remedies outlined in your plan. Once we receive your email, we will review your account and decide whether you may sell on Amazon.com again.

We look forward to hearing from you.

Sincerely,

Seller Performance Team
Amazon.com
https://www.amazon.com

这个是申述之后回复的邮件！在收到这封邮件之后我们有回复一封，这封邮件是28号收到的到现在都没有在回复我了！

作者:17512294 时间:2018-4-2 08:56

长江后浪发表于 2018-4-2 08:52
Hello,

You currently may not sell on Amazon because we received complaints about items listed ...

PQ Team给你发的邮件啊，是客人收到的产品与实际不符造成客人投诉
你这边看来已经申诉过一次了，但是没有通过
amazon里面不是写了你的appeal和poa里要包含什么内容了

作者:长江后浪 时间:2018-4-2 08:59

17512294 发表于 2018-4-2 08:56
PQ Team给你发的邮件啊，是客人收到的产品与实际不符造成客人投诉
你这边看来已经申诉过一次了，但是没 ...

Hello,

We received your plan to address the problems we identified. Please reply to this message after you have implemented all of the remedies outlined in your plan. Once we receive your email, we will review your account and decide whether you may sell on Amazon.com again.

We look forward to hearing from you.

Sincerely,
从这封邮件来看应该是认可了我的申述邮件吧，只是在看我有没有执行邮件上提出的整改计划！

作者:17512294 时间:2018-4-2 09:02
Please reply to this message after you have implemented all of the remedies outlined in your plan

少这个

作者:长江后浪 时间:2018-4-2 09:34

17512294 发表于 2018-4-2 09:02
Please reply to this message after you have implemented all of the remedies outlined in your plan
...

该应该亚马逊认可了我之前提交的计划，但是现在我需要兑现我计划里的整改项目，亚马逊才有可能给我恢复，是这个意思吧！

作者:v幸qinggegefafa 时间:2020-9-17 14:09
商品与描述不符的我可以申诉时效快成功率高

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