投诉跟卖不成功的原因

crystalyang · 发表于 2015-1-9 10:16:21

我的产品上传被跟卖后，我注册了美国商标并在AMAZON备案成功。产品已经有了GCID.但是联系AMAZON客服投诉跟卖的，却一直被拒绝。回复信息是这样的：
Based on the information you provided in your complaint, we are unable to remove the items listed at the end of this message.

When a detail page is created, it becomes a permanent catalog page on Amazon.com that will remain even if the creator's inventory sells out. Other sellers can list their items for sale against pages that you have created. However, we do require sellers to list only against detail pages that exactly match their items.

If you believe sellers are listing against detail pages that do not exactly match their items, we ask that you report violations using the "Contact seller support" button located on the right side of any seller Help page. To report possible policy violations, select "Report a violation" under "What is the problem?"

我在产品标题和商标名上都写了我的品牌名称，其它跟卖的人是没有的。为什么还是不行呢？请问其它投诉成功的卖家投拆材料是怎么写的和成功删除的？难道非得要试买？非常感谢大神的分享。

如果AMAZON备案成功又有了GCID，还不能投拆跟卖，那注册商标有什么用呢？

winner · 发表于 2015-1-9 11:46:19

坐等解答。。。。。。。。。

xing · 发表于 2015-1-14 17:52:30

你好，请问你的投诉成功了吗

xing · 发表于 2015-1-14 17:54:06

我也一直被这个问题困惑

awint · 发表于 2015-1-15 19:03:29

联系我我给你处理 3076689006