亚马逊一直要求重置账号密码，求救！

二次懒螈 · 发表于 2021-1-11 10:17:17

上周四，更新了加拿大站的信用卡（刚开，还没有投入使用）然后就出现了这个问题，要求重置密码

亚马逊发来了两封邮件
第一封：

第二封：

Hello,

We believe that an unauthorized party may have accessed your Amazon.com account. For your security, we have assigned a temporary password to your account and reversed any changes made by this party. Any pending orders have been canceled.

You will need to reset your password when you return to the Amazon.com site. To reset your password, click "Your Account" at the top of any page on Amazon.com. On the Sign In page, click the "Forgot your Password?" link to reach the Amazon.com Password Assistance page. After you enter your email or mobile phone number, you will receive an email containing a personalized link. Click the link from the email and follow the directions provided.

Your new password will be effective immediately. We recommend that you choose a password that you have never used with any website.

You will also need to:

-- Re-enter your complete credit or debit card number the next time that you place an order.
-- Re-enter any addresses that you recently added to your account.
-- Check your subscriptions, if you have any. You may need to update them.

If you have any trouble resetting your password, use the Contact Us form on our Help pages.

You can also enable Amazon's Two-Step Verification, a feature that adds an extra layer of security to your account. You can actiVATe this feature from the Advanced Security Settings page located in Your Account under Login & security.

We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes, trying common passwords, and sending fraudulent emails that request account information (known as "phishing").

To learn more about safe online shopping, go to Amazon.com Help, then Other Topics & Help Sites, and then click Security & Privacy.

Sincerely,
Amazon.com

但是按照要求重置密码后，过了2小时，亚马逊又发来了同样的邮件，登录店铺又要求重置密码了，一直就进不去店铺
进不了账号开不了case，从邮箱来看店铺里的商品还照样在出单。。。

创蓝二哥哥 · 发表于 2021-1-11 10:32:56

账号还在售的话可以发邮件联系下绩效团队，CA:seller-performance@amazon.ca