These kinds of A-to-z claims impact ODR:

• Claims that were granted, regardless of who funded the claim
• Claims for which you provided an order refund after the claim was filed
• Claims for which you or Amazon canceled the order
• Claims that are under review
  

These kinds of A-to-z claims do not impact ODR:

• Claims that were denied and are now in "Closed" status
• Claims that were withdrawn by the customer
• Claims with the reason "Item not received" on orders you shipped with Amazon Buy Shipping Services