LISTING被投诉侵权，检查未涉及专利，图片自拍LISTING修改仍未通过。怎么破？

Amandazhang2019 · 发表于 2019-9-20 09:24:53

大家好，我家近日遇上同行投诉店内两款产品涉及侵权，“投诉人回复为”violated US copyright law. stolen our content and it's unacceptable. “

图片确认是我们自己拍的，方案这些有借鉴部分但都有相应做调整，未有涉及到对方的品牌LOGO之类的，更没有专利。我们有自己的品牌但对于被投诉的两款产品的类目不包括在内。写信到亚马逊申诉修改了相应的文案，并提供供应商送货单，订单以及收据这些。亚马逊依然回复邮件如下：

Hello,

We cannot accept your appeal because the content on your product detail page has not been modified to exclude infringing content. Please provide the following information so that we can process your appeal.

Please edit the product detail page so that trademarked terms do not lead your product to be confused with a different copy right text.

-- Proof of product authenticity (e.g., invoice or Order ID). Please ensure that your proof of authenticity includes an invoice or order ID. It must clearly prove that your products do not infringe on the intellectual property of the rights owner. Please send this information, any other documentation, and a list of impacted ASINS tonotice-dispute@amazon.in.

ASIN:

Complaint ID: 6443757181

To learn more about this policy, search for “Intellectual Property Violations” in Seller Central Help (https://sellercentral.amazon.com/gp/help/external/201361070).

If you believe an error took place, please send an explanation and supporting information tonotice-dispute@amazon.com.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email topayments-investigate@amazon.com.

You can learn more about your account health in the Performance section of Seller Central (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_mpa).

We look forward to hearing from you.

请大家帮忙解惑，应该怎么破？有申诉成功的案例可以分享一下范本吗？多谢啦！

yu_q616 · 发表于 2019-9-20 09:34:47

有的

:handshake

创蓝商务 · 发表于 2019-9-20 10:57:45

关于申诉的问题，你可以联系我们右侧的申诉专员，评估下情况