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2019-1-5
LV3.跨境学徒
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2023-12-28
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地板
 楼主
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发表于 2019-1-5 11:27:34
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只看该作者
一个用户投诉used sold as new，针对退货情况已经回复给给绩效团队，团队24小时就回复了，但是说信息不够，不帮我们恢复这个listing
We received your submission but do not have enough information to reactivate your listings at this time.
Please send an updated plan of action that explains:
-- Greater detail on the root cause(s) that led to the complaints about the condition of your items.
-- Greater detail on the actions you have taken to resolve the complaints about the condition of your items.
-- Greater detail on the steps you have taken to prevent future complaints about the condition of your items.
Here are a few things to consider as you create your plan:
--Sourcing: Are you sourcing the product from a trusted supplier?
--Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
--Packaging: Is the product in its original packaging as listed on Amazon?
-- Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
--Review your communications from buyers to better understand the issues.
--Be as specific as possible in your plan.
--Do not limit your plan to issues with specific orders.
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发表于 2019-1-5 10:55:55
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