投诉amazon卖家侵权后收到一封amazon发来的邮件，该怎么办

eliza · 发表于 2015-2-28 09:48:37

你好，

我是一个美国amazon卖家，最近发现有人跟卖我们的产品，品牌我们已经在美国注册，昨天有像amazon投诉，然后收到一封amazon的来信如下文
请问我们该怎么回复? 首先我们不是厂家，注册了产品品牌，下文中出现的问题都要一一答复吗，下面的几个问题貌似对我们有点不利，求解！ thanks
Hello,

We are writing to request additional information in regards to your infringement complaint for the items listed at the end of this message.

Before we can take action on your complaint, we ask that you clarify how these items infringe your rights by re-submitting your complaint with your answers to these questions:

- Are you the manufacturer?
- Do you believe the offers in your complaint do not match the product detail pages?
- Do you believe that your trademark appears on products that you do not manufacturer?
- Do you believe that your trademark is used inappropriately on the product detail pages?
- Have you placed test orders? If yes, be sure to provide the Amazon order numbers.

Please re-submit your complaint using our online form located in the “Notice and Procedure for Making Claims of Infringement” section of our “Conditions of Use and Sale” page (http://www.amazon.com/gp/help/reports/infringement). You may use the Additional Comments field to provide your answers to the questions.

We look forward to hearing from you.

Regards,

Seller Performance Team
Amazon.com
www.amazon.com

eliza · 发表于 2015-2-28 09:50:07

有没有人知道呢？

eliza · 发表于 2015-3-2 11:55:35

今天又收到这个，投诉失败了

怎么办啊
Hello,

Based on the information you provided in your complaint, we are unable to remove the items listed at the end of this message.

When a detail page is created, it becomes a permanent catalog page on Amazon.com that will remain even if the creator's inventory sells out. Other sellers can list their items for sale against pages that you have created. However, we do require sellers to list only against detail pages that exactly match their items.

If you believe sellers are listing against detail pages that do not exactly match their items, we ask that you report violations using the "Contact seller support" button located on the right side of any seller Help page. To report possible policy violations, select "Report a violation" under "What is the problem?"

Thank you for your interest in Amazon.

Best regards,
Seller Performance
Amazon.com
http://www.amazon.com

我改怎么回复？给个模板我，谢谢啦

awint · 发表于 2015-3-9 01:33:06

你是怎么回复的？不贴出来怎么帮助你？？

bianshuiren · 发表于 2015-10-12 23:18:23

有投诉成功吗

丹1314 · 发表于 2015-12-18 10:49:54

可以分享一下怎么向亚马逊投诉吗？

Joanna0415 · 发表于 2016-1-12 11:54:58

楼主，您好！
问题解决了吗？