Listing被跨站点跟卖，加违禁词，遭下架，怎么申诉

Kellyz · 发表于 2021-6-4 16:23:26

请教大家一下~
我有个ASIN被别人恶意跟卖到印度站篡改信息导致被亚马逊移除，我要怎么样才能申诉回来呢
申诉过一次回复我没修改回来正确的信息，可是我又没开通印度站，怎么修改呢

chuanglan777777 · 发表于 2021-6-4 16:32:34

回复的邮件看下

Kellyz · 发表于 2021-6-4 16:37:57

chuanglan777777 发表于 2021-6-4 16:32
回复的邮件看下

这是亚马逊回的

您好：

感谢您提交行动计划。我们审核了您的申诉，发现您尚未采取所列的纠正措施项目。请确保按照您的行动计划完成了所有整改措施，并且删除了违规内容。

您的商品被错误停售？
如果您认为存在错误，请告知我们原因。您的说明应包括您的商品为何没有违反 Amazon 的销售政策，以及上述证明商品为正品的文件。

应将此信息发往何处？
如果您要就我们针对您的商品违反亚马逊商品发布政策所采取的措施提出申诉，请转至“账户状况”(https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa) 中“商品政策合规性”部分的“违反发布政策”。找到您要申诉的商品的停售记录，然后单击该记录旁边的“申诉”按钮，提交申诉，以重新启售您的商品。如果您要提交其他信息，请单击停售记录旁边的“查看申诉”按钮。单击“提交其他信息”按钮，提交重新启售商品所需的信息。

应将此信息发往何处？
请单击“账户状况”上的“申诉”按钮提交此信息 (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa)。

如果未发送要求的信息，会怎么样？
如果我们没有收到所需信息，商品信息不会恢复，您的账户也可能被停用。

cl_66564wd66a · 发表于 2021-6-4 16:52:16

这个回复邮件看不出原因，要看第一封下架邮件什么情况，是不是详情页问题

chuanglan777777 · 发表于 2021-6-4 16:53:57

Kellyz 发表于 2021-6-4 16:37
这是亚马逊回的

是哪个站点啊，现在账户没被停用吧

Kellyz · 发表于 2021-6-4 17:24:15

chuanglan777777 发表于 2021-6-4 16:53
是哪个站点啊，现在账户没被停用吧

美国站，还没停用

chuanglan777777 · 发表于 2021-6-4 17:29:50

Kellyz 发表于 2021-6-4 17:24
美国站，还没停用

如果我们没有收到所需信息，商品信息不会恢复，您的账户也可能被停用。
有被封的可能

Kellyz · 发表于 2021-6-4 17:34:44

cl_66564wd66a 发表于 2021-6-4 16:52
这个回复邮件看不出原因，要看第一封下架邮件什么情况，是不是详情页问题

Hello,

We are contacting you because you have added inaccurate information to product detail pages.

Why did this happen?
Sellers on Amazon.in are not allowed to add inaccurate information to product detail pages.

We’re here to help.
To learn more about this policy, search for “Condition Guidelines,” “Prohibited Seller Activities and Actions,” and "Product detail page rules" in Seller Central Help.

Here are examples of your listings that do not follow this policy:
-------------------------------------
Detail Pages Needing Correction
-------------------------------------
ASIN:
Attribute Needing Correction: PDP item_name

We have canceled the listings mentioned above.

How do I reactivate my listings?
Please modify your product and product detail page to ensure they do not violate Amazon listing policies.

To edit your ASINs:
1. In the Inventory section of Seller Central, select Manage Inventory.
2. Search for the ASIN you would like to edit and click Fix Stranded Inventory.
3. Edit the inactive ASIN by updating the current page.
4. Save, then appeal with a description of what you have fixed on the product detail page.

Once we review the product detail page and determine the policy issue has been addressed, we will reinstate the ASIN.

Have your listings been removed in error?
If you believe there has been an error, please tell us why. Your explanation should include the following information:
-- The reason the listing does not violate our Product Detail Page policies.

How do I submit this information?
If you are appealing an action taken on your listings for an Amazon Listing Policy violation:
1. Navigate to “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_mpa).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

What happens if I do not provide the requested information?
If we do not receive the requested information, your listings will remain inactive.

Please review your other listings in the Inventory section of Seller Central to make sure that they follow our policies (https://sellercentral.amazon.in/gp/help/201186860).

You can view your account performance (https://sellercentral.amazon.in/performance/dashboard?reftag=email_warn) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-- iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485
-- Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en

Sincerely,
Sincerely, Brand Engagement Team Amazon.com https://www.amazon.com

Kellyz · 发表于 2021-6-4 17:38:55

chuanglan777777 发表于 2021-6-4 16:53
是哪个站点啊，现在账户没被停用吧

我是美国站，跟卖我的是在印度站

cl_66564wd66a · 发表于 2021-6-4 17:44:38

Kellyz 发表于 2021-6-4 17:34
Hello,

We are contacting you because you have added inaccurate information to product detail pa ...

我朋友看了说是详情页违规问题，可以申诉