产品被禁销售，如何写e-mail亚马逊申诉?求助！！！

peterth · 发表于 2016-4-14 16:42:47

产品被客户投诉非新品，被亚马逊禁止销售(自建listing，发FBA，不知为何被判为非新品?!)。不知大家是否有遇到同样问题，该如何向亚马逊申诉，求E-MAIL模版!

Hello,

We have removed your listing because of a buyer complaint about the condition of an item they received from you. Your listing will remain inactive until we can work with you to resolve the concern.

To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyercomplaint regarding the condition and authenticity of products.What you can doIf you believe this was in error and would like your listing reinstated,emailseller-performance-policy@amazon.comand let us know. When you respond, include the following:For Authenticity complaints:
Copies of invoices or receipts from your supplier issued in the last 180 days. These should reflect yoursales volume during that time.
Your supplier's contact information including name, phone number, address, and website.
Any additional details you would like us to know.
You can remove pricing information, but make sure the rest of the document is visible. You can send us a pdf,jpg, png, or gif file.For all other complaints:A plan of action that contains the following:
What is the issue that caused the complaint.
Steps you have taken to resolve the issue and ensure similar complaints won't happen again.
Any additional details you would like us to know.
What happens nextWe'll review the information you send and get back to you with an answer as soon as possible. When werespond, we may ask you for additional details or to revise your plan of action. If we can confirm the informationyou provide and your plan of action sufficiently addresses the complaint, we will reinstate your listing on yourbehalf immediately.Please remember that additional complaints about your listings may result in the removal of your Amazon sellingprivileges.Learn moreSellers should understand our policies regarding product condition. To learn more, search "Prohibited SellerActivities and Actions", "Product Detail Page Rules", and "Condition Guidelines" in Seller Central Help.Still have questions? You can ask our Seller Support team:Contact usWe appreciate your cooperation and thank you for selling on Amazon.Seller Performance Team

John8989 · 发表于 2016-4-22 09:21:47

同问，谢谢DN

anan123 · 发表于 2016-4-22 09:30:02

这个是被人投诉了，提交他说的那三个信息，发票供应商联系信息其他的信息，这个情况我之前遇到过，基本是两三个月才恢复，或者就一直恢复不了，祝你好运

创蓝商务 · 发表于 2016-4-22 11:02:16

被买家投诉产品状态可能是包装不牢固造成的外包装破损或者产品本身有瑕疵，让客户认为是将旧品当新品卖，建议后期发货前对产品质量和包装严格把关。
申诉方面建议按要求尽快提供资料。

产品被禁销售，如何写e-mail亚马逊申诉?求助！！！

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