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2023-3-31
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US站点Beauty类目产品收到亚马逊要求我们与CPSC联系并要求我们声明自愿召回已出售的商品，我们应该怎么办？
产品类目：Beauty & Personal Care
- 3月份ASIN收到【商品合规性请求】，当时listing还没有被下架，我们及时提交了各种UL文件，ASIN通过了审核；
- 6月9日 listing突然直接被下架，没有业绩通知也没有邮件，我们提供了UL等文件进行申诉，但是目前都还没有恢复listing。
- 6月15早上来翻邮箱的时候突然发现了这封邮件：
[size=14.6667px]Dear Selling Partner:
[size=14.6667px]I am writing to inform you of a compliance matter needing your immediate attention involving the United States Consumer Product Safety Commission (“CPSC”) regarding the following ASINs:
[size=14.6667px]B0XXXXXX -
[size=14.6667px]These ASINs may violate a mandatory consumer product safety rule under the CPSA (or any other rule, regulation, standard, or ban under the CPSA or any other Act enforced by the CPSC) or contains a defect that presents a substantial product hazard under CPSA Section 15(a)(1) or (2).
[size=14.6667px]Amazon respectfully requests that you complete the following steps and send us the requested information toregulatoryscreenshots@amazon.com:
[size=14.6667px]1. Email the following contact at the CPSC: Joseph F. Williams, Senior Compliance Officer
[size=14.6667px]- Email:JFWilliams@cpsc.gov
[size=14.6667px]2. Please share with the CPSC that you are writing them to voluntary recall the ASINs Bxxxxx, which you sold on Amazon.
[size=14.6667px]3. Provide a screenshot of your email to the CPSC as requested on step 1 and 2.
[size=14.6667px]4. Provide test reports to UL-859, issued by an ISO 17025 certified laboratory, and the respective General Certificate of Conformity for each of the affected ASINs.
[size=14.6667px]The CPSC has set certain deadlines with respect to a potential recall of these products, so it is crucial that you respond to this case with the requested information within the next 24 hours. If you need additional time to obtain test reports, please indicate so in your response. Please be aware that if you do not do so, and Amazon must take action in relation to the recall of these products, it will seek reimbursement from you for the cost of the recall process and the remedy offered to customers.
[size=14.6667px]Please note, if we do not hear back from you within the next 24 hours, your seller privileges may be revoked according to your Business Solution Agreement.
[size=14.6667px]We look forward to hearing from you soon. Thank you for your cooperation.
[size=14.6667px]Regards,
[size=14.6667px]Amazon Product Safety
[size=14.6667px]Amazon.com
[size=14.6667px]This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
[size=14.6667px]
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发表于 2021-6-15 17:29:19
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