有个买家留下“Very good!!!”，但是才给了1星，亚马逊会给删除吗

windywu · 发表于 2016-9-5 17:51:59

有个买家留下“Very good!!!”，但是才给了1星，亚马逊会帮助删除吗？求大神解答

windywu · 发表于 2016-9-5 17:53:12

这样的Feedback,真是好无语啊

Aries佳 · 发表于 2016-9-5 18:05:21

你可以提交移除，如果是review你可以report abuse

windywu · 发表于 2016-9-5 18:30:36

Aries佳发表于 2016-9-5 18:05
你可以提交移除，如果是review你可以report abuse

估计亚马逊不会移除吧。Customer Service他给了个“NO” （他买了东西，我也没发过邮件，毕竟订单一多就懒得给每个客户发邮件了。）
上个月有个买家留下3星写 “OK”，我申请移除，亚马逊说不能移除，说是不能判断是服务还是商品问题。叫我自己联系买家移除，可是邮件发过去了，买家根本就不理睬我。。。

windywu · 发表于 2016-9-6 08:22:56

有大神知道吗？

Aries佳 · 发表于 2016-9-6 13:45:38

windywu 发表于 2016-9-5 18:30
估计亚马逊不会移除吧。Customer Service他给了个“NO” （他买了东西，我也没发过邮件，毕竟订单一多就 ...

本来FB就只能跟服务和物流这些有关的，你申请移除后，如果需要填写comment那你就根据你的情况填啊，本来亚马逊就很倾向买家，来差评不想着去移除，会影响你的账号绩效的

jasonzhanglala · 发表于 2016-9-6 14:02:40

如果是账号feedback，你可以尝试一下在开case的时候备注里写清楚这个卖家留言和star不符合逻辑
如果是listing review，你开case给亚马逊也没什么卵用，只能联系客人试试了

windywu · 发表于 2016-9-9 11:36:14

jasonzhanglala 发表于 2016-9-6 14:02
如果是账号feedback，你可以尝试一下在开case的时候备注里写清楚这个卖家留言和star不符合逻辑
如果是list ...

开了case, 亚马逊不移啊。

windywu · 发表于 2016-9-9 11:36:54

开了case，亚马逊回复说：
We have reviewed your request for feedback removal regarding the Order ID:105-7015117-3657022. Regrettably, the feedback did not meet the criteria for removal.

We understand your concern but I would like to inform you there are some policies and guidelines which are set by the Amazon which we have to follow. I really wish that I could remove the feedback for you, However, we only base our decisions as per the feedback removal guidelines. I do understand the significance of the feedback and how important it is for our sellers. I apologize not removing this feedback. So I would request you to contact the buyer and ask him for removal of the feedback.

Please do not consider this as a denial of your request for removal but rather as an opportunity to educate and create a good relationship with our buyer, offer them options to improve their Amazon experience.

However, you may ask the buyer who left this feedback to remove it. We encourage you to contact the buyer to resolve any issues regarding the transaction.So, I suggest you to get in touch with the buyer through your seller's account and confirm the same.
However, if the buyer agrees to remove the feedback, and is not able to do so, you can ask him to provide a written proof in the buyer - Seller communication. We will then remove the feedback for you.

windywu · 发表于 2016-9-9 11:38:36

给客户发了几封邮件都石沉大海了