突然收到预留资金的邮件通知

Rin · 发表于 2017-10-5 17:12:37

大神，收到邮件如下，但我最近销量没啥变化，货物都是FBA，退款也不高，以下几点基本没有触及呀。
之前英国站都没预留资金，今天突然说要先预留14天的资金，请问需要关注吗？
现在货物还是正常销售，就是突然收到这信息还是有点在意。

A reserve has been applied to your Amazon seller account

A change has been made to your disbursement schedule because we found at least one of the following changes in your account:

-- A significant increase or decrease in your sales volume
-- A highA-to-ZGuarantee claim rate
-- A higher refund rate than is typical for sales on Amazon
-- A change in your sales volume in a new category or product type
-- Higher priced orders than you have sold before
-- A low late ship rate
-- Long delivery times for some or all of your orders

As a result, we determined that you have an increased risk of claims, chargebacks, and refund requests from buyers. A reserve has been applied to your account to ensure you have enough funds to fulfill any refund requests from buyers.

During this time, the money you receive from a sale will be reserved for 14 days from the date the sale was made. After 14 days, the money from that order will be transferred to you on your next disbursement date, as long as you have a positive account balance.

For example, if you sell an item on January 1, the money from the sale will be reserved until January 15. The funds will then be available on your next disbursement date. Any fees or refunds charged to your account during the disbursement period may reduce the net amount paid to you.

The reserve may be applied for up to 90 days but may be removed earlier if we see an improvement. There is no information you need to provide during this review period. We will notify you when our account review is complete.

You can see your account balance, disbursement schedule, and reserve amount on the Payments page in the Reports section of Seller Central:

https://sellercentral-europe.amazon.com/gp/payments-account/settlement-summary.html

To view helpful tips for selling on Amazon, search for “Seller Performance Measurement” in Seller Central Help.

Seller Performance Team
Amazon.co.uk
http://www.amazon.co.uk

Elaine莫 · 发表于 2017-10-5 17:58:35

你都自发货的吗？说你收到claims, chargebacks, and refund requests的可能性非常高

Rin · 发表于 2017-10-5 18:07:32

我都是FBA啊，没有投诉，退款一个月也就一两单。最近收到的feedback都是五星啊，啥都好好的

weiqin · 发表于 2017-10-6 10:29:15

可能最近严吧，只要你正常操作，没什么担心的

梅梅梅 · 发表于 2017-10-11 16:31:16

支持楼上，随时注意动态。