求救

cl_18896YBFd3 · 发表于 2019-10-22 12:38:57

有客户发来邮件，说没有收到包裹，但是后台显示已经接受，像这类邮件怎么回复呢。请求大佬带我

创蓝商务 · 发表于 2019-10-22 14:17:38

楼上说的很清楚了，把你这边显示的货件信息发给对方，并且让对方检查下是否收到了货件，态度诚恳一点就好了

Chen · 发表于 2019-10-22 14:18:42

告诉她，物流已经显示签收了，附上跟踪号还有查询的网址，哪个物流公司，在邮箱还有当地邮局当（派送机构）找一下。

斑马海外仓徐阳 · 发表于 2019-10-22 13:14:10

■ 【 Delivered】:

查询结果签收，而收件人声称未收到件的情况，以下是邮件模板仅供参考：

Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your order with tracking number RJ014099257CN（示例单号）and I am happy to assist today.
Here is the detailed tracking information for your order:

Number: RJ01XXXXXX9257CN
Status: Delivered ( 30 Days )
Destination: United States
As per current tracking result, I found the tracking result indicate that your package has been delivered successfully.
If you haven't received your package, I'd advise you contact with the shipping carrier directly to verify more delivered information such as
"Delivered address and signature name".
Due to privacy policy, the carrier may not display the addressee's name online,
though they would keep them at their interior system.
And I'm 100% positive that I have shipped your order to your designated shipping address as the following:
在此处可以确认一下收件人的地址及邮编等资料;
Before you contact with the shipping carrier, May I advise you check with your families, roommates, and neighbors,etc.
See if anyone has signed this item for you.

If the package was stolen after delivery, mail theft and fraud are taken very seriously by postal service and I will gladly open an investigation. I shall give them your contact info so you may cooperate with the investigation.
Let me know if and when I should contact them.
如果你觉得买家真的是恶意讹钱，还可以在回复中加一些类似"federal crime"的字样起到威慑作用。
当然，我们相信大多数人都是诚实正直的，只要积极有效地沟通，认真负责地配合，问题总是会解决的。
Carrier name: USPS （示例邮政运营商）
Helpline: 1-800-222-1811 （示例邮政运营商帮助热线）
I will be here to assist you find your order, keep me posted.
Thanks for your business again!
Have a nice day!
Best regards, storeXXXXX

cl_18896YBFd3 · 发表于 2019-10-23 00:17:04

那客户还是找不到包裹呢。是不是让他退款再购买？还是我们免费送一个给他？

cl_18896YBFd3 · 发表于 2019-10-23 12:41:21

那这个包裹还是找不到怎么办，是要重发一个新的产品给他吗？还是让他退货，再自行购买