急急急，请求解惑

狐家who威 · 发表于 2019-12-30 11:51:59

有一个产品是供应商说图片自己拍的，我们上了一段时间时候被投诉了，由于这个产品变体多，绩效里面有17个知识产权三角符。亚马逊只是图片被移除，产品listing还在，店铺没有关闭。我们把产品下架了，并发了邮件给投诉人道歉，请求撤诉。这种情况店铺还会有被关店风险吗？后续我还需要做些什么呢？请求各位好心人解惑

创蓝二哥哥 · 发表于 2019-12-30 11:59:11

一般被告图片侵权是不会被封店的换了图片就可以你这个直接下产品了应该更没有事的

袁雯雯 · 发表于 2019-12-30 15:18:01

把图片换掉或者把listing下架了应该会没问题

狐家who威 · 发表于 2019-12-30 18:45:09

袁雯雯发表于 2019-12-30 15:18
把图片换掉或者把listing下架了应该会没问题

好的，谢谢

wc1222345666 · 发表于 2019-12-30 21:48:22

下架产品或者更换图片

Whishaw Hu · 发表于 2019-12-31 11:59:43

看下绩效管理有没有知识产权投诉小标记，没有的话就没事儿

狐家who威 · 发表于 2019-12-31 12:01:18

Whishaw Hu 发表于 2019-12-31 11:59
看下绩效管理有没有知识产权投诉小标记，没有的话就没事儿

有呀，17个小标记

狐家who威 · 发表于 2020-1-10 17:56:14

图片侵权以为没有事情，结果现在冻结了，请问这种情况申诉回来概率大吗？怎么申诉呢

Why did this happen?
We arrived at this decision because we were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.

You can view your account performance and more details on the ASIN(s) at (https://sellercentral-europe.amazon.com/performance/dashboard?reftag=email_block) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

We're here to help.
If you need help better understanding what is causing this, please search for "Intellectual Property Violations" in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/external/201361070).

How do I reactivate my account?
To reactivate your selling account, please send us the following:
A plan of action that explains:
-- The root cause(s).
-- The actions you have taken to resolve the notices of infringement or violation of Amazon's policies.
-- The steps you have taken to prevent infringement or violating Amazon's policies.

For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff. These documents must be authentic and unaltered.

How do I send the required information?
Please submit this information by clicking the “Reactivate your account” button on Account Health (https://sellercentral-europe.amazon.com/performance/dashboard)”

What happens if I do not send the requested information?
If we do not receive the requested information, your account will remain deactivated and funds in your account may be held for 90 days or longer. Depending on your account status and activities, you may be required to complete an additional review before funds can be released. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods, commit fraud, or engage in other illegal or abusive activity.

急急急， 请求解惑

急急急，请求解惑