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[eBay]高薪诚聘 客服(ebay amazon trademe)

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发表于 2015-8-18 16:01:32 | 只看该作者 回帖奖励 | 倒序浏览 | 阅读模式
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Job Title
Customer Service Admin
Department
E-Commerce
Supervisor
Customer Service Leader
Subordinate
None
Key
Responsibilities
? Ensure promptly respond to customer inquiries
? Assist customers effectively by solving customer disputes
? Record details of inquiries, comments and complaints
? Tactfully handle stressful situations
? Ensure good customer relationships
? Ensure fast and accurate response to email, online and phone inquiries, give advice and guidance on products to customers
? Assist with daily operations dispatch and liaise product repairs for customers
Qualifications
?Minimum of 2 years’ online Customer Service experience
?Familiar with eBay, Aliexpress, Trademe, Amazon, or other B2C online trading channels will be an advantage
?Comprehensive understanding of product lines eg. Fast Moving Consumer Goods, Sports Equipment etc. or prepared to learn
?Have great sense of Customer Service, good at communicating and problem solving
?Good English communication skills – in written and verbal

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