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2019-1-5
LV3.跨境学徒
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2023-12-28
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地板
楼主
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发表于 2019-1-5 11:27:34
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只看该作者
一个用户投诉used sold as new,针对退货情况已经回复给给绩效团队,团队24小时就回复了,但是说信息不够,不帮我们恢复这个listing We received your submission but do not have enough information to reactivate your listings at this time.
Please send an updated plan of action that explains: -- Greater detail on the root cause(s) that led to the complaints about the condition of your items. -- Greater detail on the actions you have taken to resolve the complaints about the condition of your items. -- Greater detail on the steps you have taken to prevent future complaints about the condition of your items.
Here are a few things to consider as you create your plan: --Sourcing: Are you sourcing the product from a trusted supplier? --Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed? --Packaging: Is the product in its original packaging as listed on Amazon? -- Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately? --Review your communications from buyers to better understand the issues. --Be as specific as possible in your plan. --Do not limit your plan to issues with specific orders.
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