【卖家必备】—— 亚马逊常用邮箱

而为网丨 Yu · 发表于 2023-9-5 09:38:35

投诉跟卖的入口：1.从AM后台ContactSellerSupport开case投诉，Reportaviolationhttps://sellercentral.amazon.com/hz/contact-us
2.以权利人身份投诉侵权https://www.amazon.com/gp/help/reports/infringement
3.以买家身份Test Buy投诉http://www.amazon.com/gp/help/reports/contact-us
第四个方法：品牌+律师信专利+律师信 amazon exclusive 重度垂直的产品策略

账户出现问题审核邮箱：pq-review@amazon.co.uk
investigate@amazon.com
seller-evaluation@amazon
account-confirmation@amazon.com
cn-seller-verification-enquiry@amazon.co.uk

VE申请邮件：vendorexpress@amazon.com

亚马逊各站点绩效团队邮箱：用登录邮箱使用英语发送。
US:seller-performance@amazon.com
UK:seller-performance@amazon.co.uk
FR:performance-vendeur@amazon.fr
DE:verkaeufer-performance@amazon.de
JP:alliance@amazon.co.jp
ES:performance-vendedor@amazon.es
IT:performance-venditore@amazon.it
CA:seller-performance@amazon.ca

品牌外观专利侵权：copyright@amazon.com

知识产权侵权解决后撤诉
US:notice@amazon.com
UK:notice@amazon.co.uk
FR:notification@amazon.fr
DE:benachrichtigung@amazon.de
IT:notifica@amazon.it
ES:aviso@amazon.es
IN:notice@amazon.in
MX:notice@amazon.com.mx

账号冻结后的余额处理：payments-funds@amazon.com

店铺被关闭货款申诉邮箱：
US:merchant-reserve-inquiry@amazon.com
CA:payments-investigate@amazon.ca
UK:payments-investigate@amazon.co.uk
FR:investigation-amzpayments@amazon.fr
DE:payments-nachforschungen@amazon.de
IT:payments-investigate@amazon.it
ES:investigacion-pagos@amazon.es
IN:payments-investigate@amazon.in
MX:payments-funds@amazon.com.mx

受恶意攻击或者敲诈邮件：标题：「feedbackabusereport」+「卖家店铺名」发送到：investigate@amazon.com

产品质量（PQ）问题申诉 (例如产品被下架)：
US:seller-performance-policy@amazon.com
UK:seller-performance-policy@amazon.co.uk
FR:politique-performance-vendeur@amazon.fr
DE:verkaeufer-performance-richtlinie@amazon.de
IT:performance-venditore-politiche-di-condotta@amazon.it
ES:politicas-performance-vendedor@amazon.es
IN:seller-performance-policy@amazon.in
MX:politicas-performance-vendedor@amazon.com.mx

另附亚马逊费用名称汇总(以下链接需登陆卖家才能浏览)：
普通费用：
Subscription fee月租，即订阅费，美国39.99美元https://sellercentral.amazon.com/gp/help/200336920

Referral Fee佣金https://sellercentral.amazon.com/gp/help/200336920

HighVolume Listing Fee大批量商品费用https://sellercentral.amazon.com/gp/help/200336920

Per Item Fee按件收费，适用个人版https://sellercentral.amazon.com/gp/help/200336920

Cost of Advertising广告费用：https://sellercentral.amazon.com/gp/help/201963330

FBA相关费用，FBA Fulfillment Feeshttps://sellercentral.amazon.c ... turnsProcessing Fee退货处理费:https://sellercentral.amazon.com/gp/help/201112630

Refund Administration Fee退款管理费用，一般收取佣金的20%https://sellercentral.amazon.com/gp/help/200336920

FBA Long-Term Storage长期储存费用https://sellercentral.amazon.com/gp/help/200684750

Inventory Storage Fee月度库存储存费用https://sellercentral.amazon.com/gp/help/200612770

FBA Inventory Placement Service合仓费，即库存配置服务费https://sellercentral.amazon.com/gp/help/200735910

FBA removal order fees移除订单费用https://sellercentral.amazon.com/gp/help/200685050

Fulfillment Fees for Multi-Channel Fulfillment Orders多渠道配送订单的配送费用https://sellercentral.amazon.com/gp/help/201112650

FBA Prep Service亚马逊物流标签和准备服务费用https://sellercentral.amazon.com/gp/help/201023020

Unplanned Prep Services计划外的服务费用https://sellercentral.amazon.com/gp/help/201000230

RestockingFees补货费或回仓费https://sellercentral.amazon.com/gp/help/201725780

媒介商品相关资讯链接：
RentalBook Service Fee租赁图书服务费，适用媒介商品https://sellercentral.amazon.com/gp/help/200336920

Variable Closing Fee交易手续费，适用媒介商品https://sellercentral.amazon.com/gp/help/200336920

更多亚马逊的培训资料，可联系我获取

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