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客户受到损坏产品投诉，申诉模板
Dear Seller Performance Team,
Thank you for your concern of our account. Before receiving theperformance review notification, we were exactly working with the customers toresolve their problem.
We firmly believe that we're not only providing the product butalso the customer service.
Firstly, we're very sorry about our negligence of packaging, andthe incaution of carrying and transporting by logistics company which result indefective working condition of one item, we had to ship the replacement but hadthe customer waiting more time for delivery, they are kind but we are sorry.
Secondly, the incaution of testing and checking up by the testerin factory result in missing indicator light covers of one item, which innormal working condition but give customer defective impression of the product,we had contact with the customer and shipped the missing element, and sorry tobring him inconvenience. These are our faults due to lack of strict managementof the product and service providers.
Thirdly, we're new to Amazon selling and lack of familiaritywith the rules and message system using, which result in missing timelyresponse to 4 messages from the buyers on our months ago arranged long holiday,it was supposed the messages would notice timely on mobile phone email system tous but it didn't work, we promise this would never ever happen again to thecustomers.
We would like to earnestly beg your consideration about thefeedbackof other items received by other buyers, some of them had leftpositive feedbacks and reviews to the product and admired our customer service.We promise to provide customers both good products and good customer service.
If we have the chance to continue selling on Amazon, we will doas follows:
1. We will ask the factory to execute stricter checking up andtesting process for our products, and request every confirmation and signatureof testing result for every product from the tester in factory. We self willexecute sampling check for different production batch and regular visit toproduction line of the factory every week. Make sure we ship out every item inintegral and good working condition.
2. We will ask the factory to package with stronger crash proofand shockproof measure, like filling in the blanks with proof foam and wrappingup with hard carton. Change the logistics service provider with bettertransporting service.
3. We will keep logging in the Amazon sellercenter on PC andcheck up buyer message at least three times a day, to ensure promptly responseto the customer with 12 hours. And passionately handle any queries orcomplaints or product issues from every customer, will keep notice customerforwardly for the tracking information of the transporting package. To improvethe customer experience by pre-sale, in-sale, after-sale process.
We write this sincerely and will try our best to provide goodproducts and customer service on Amazon. Meanwhile, we sincerely hope Amazonteam will give serious consideration and give us a new chance. This is not onlychance but also hope to us, we eagerly hope we can further develop ourundertaking here. Look forward to hearing from your reply. Thank you very much.
Best Regards,
XXX
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发表于 2022-12-9 17:10:23
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