关于商品安全的问题

asdwww · 发表于 2022-10-2 13:56:55

最近有3个产品被下架了-要求我提交ISO 17025的实验报告
前几天我已经提交cpc测试报告和证书上去了，可是还是不通过，要求我提交其他资料
有大神帮忙看看是怎么回事吗，这是今天收到的邮件回复
We sincerely empathize with you and know how important this could be for you to run the business. We will surely help you with this issue because we understand the necessity of having your account in good standings.

Upon investigating, our internal team has reviewed that for the ASINs: B09N and B08R to be reinstated, we would require few additional information that includes:

- Product safety testing documentation and certification from an accredited independent testing laboratory.

- Electronic products require the appropriate UL standard from an ISO/ILAC 17025 certified lab.

- Children's products require an up-to-date (within the last year) CPSIA Compliance testing documentation from a CPSC approved laboratory, in addition to safety standard ASTM F963 if the product is a toy.

- For all other products, please submit all testing the seller has on hand from an ISO 17025 certified laboratory.

After providing the required documents, we will further proceed by investigating upon your case.

Thank you for being so patient and understanding.

asdwww · 发表于 2022-10-2 13:58:03

我这个产品不是电子产品，不带电的

asdwww · 发表于 2022-10-2 14:10:54

有人知道是怎么回事吗

asdwww · 发表于 2022-10-3 15:27:48

我的天，怎么没人回复我

asdwww · 发表于 2022-10-4 11:30:45

有人吗？？？？？

你叫我作浮夸吧 · 发表于 2022-10-4 15:49:05

商品触发审核了，提交相应的证书等待审核就可以了。

asdwww · 发表于 2022-10-5 11:48:42

你叫我作浮夸吧发表于 2022-10-4 15:49
商品触发审核了，提交相应的证书等待审核就可以了。

你好，我已经提交了17025实验室的测试报告了，今天收到邮件回复好像是拒绝了，商品没有恢复，我在下面把邮件内容发上来

asdwww · 发表于 2022-10-5 11:50:17

Hello from Amazon Brand Registry Support,

Thank you for reaching out to us with your concern. My name is Monalisa and I will assist you today.

I went through the details of this case and understand that you are concerned about reinstating the listing.

I realize the impact of this issue on your business and agree that this is important to be solved. Let me help you in sorting out this problem.

We reached out to our internal team and they responded back stating:

We are currently removing all listings for some product(s) you have offered for sale on Amazon.com because of reported safety concerns.

We will not be accepting appeals or reinstating this product.

We prohibit re-listing products on Amazon.com once it is brought to your attention that sales of those products are not permitted.

You should not ship any pending customer orders for this product yourself.

NOTE: If you have FBA inventory associated with the listings above, it will be stranded and subject to required removals.

For details on when your units are scheduled for automatic removal visit Fix stranded inventory: https://sellercentral.amazon.com/inventoryplanning/stranded-inventory/ . Please note that you must ensure removal/disposal orders are successfully executed.

We appreciate your cooperation with us.
这是今天收到的邮件回复，哎

asdwww · 发表于 2022-10-6 14:37:45

没人能帮帮小弟么，哎

[商品管理]关于商品安全的问题