加拿大站的亲们，还有继续送测评么

janet喜儿 · 发表于 2016-10-18 13:41:46

十一前送出的产品，reviewer反馈说留评后被亚马逊删除了‘；但是另一个reviewer又说加拿大没有明文规定不让测评，问中国亚马逊客服回复说新的测评政策适用于北美所有站点，包括加拿大在内，对于折扣较大或者免费换取的reveiw即使现在留评也可能后期被删除，email问加拿大客服还没收到回复，请问现在亲们还在找reviewr留评么

smile00 · 发表于 2016-10-18 15:32:15

review有风险，操作需谨慎

BQoolCN · 发表于 2016-10-18 16:40:14

不建议测评啰，毕竟加拿大跟美国同一个后台账号的。

这三篇给您参考噢

［BQool 公告］亚马逊商品评论政策大更新
http://blog.163.com/amazon_tools ... 04520169413228815/#
［BQool 分享］亚马逊 Vine Program 大解密，你觉得你有资格参加吗？
http://blog.163.com/amazon_tools ... 00452016971059866/#
［BQool分享］亚马逊 Vendor & Seller 后台大评比！
http://blog.163.com/amazon_tools ... 45201691113341511/#

janet喜儿 · 发表于 2016-10-20 10:24:07

BQoolCN 发表于 2016-10-18 16:40
不建议测评啰，毕竟加拿大跟美国同一个后台账号的。

这三篇给您参考噢

I understand that you are inquiring for the new Customer Review policy for Canadian market place. Let me assure you that I will certainly assist you in this regard.

I understand that reviews are important to the Amazon Marketplace, providing a forum for feedback about product and service details and reviewers' experiences with products and services—positive or negative. Please understand that buyers can always leave reviews for any purchase they make from Amazon even if they get it with a promotional offer.

2. It's mainly that if they do leave a review, they cannot state they received it "in exchange for a review" because that is incentivizing the buyer to leave a review. Is that correct or is that incorrect?

Please be informed that as per current update in the Amazon Customer Review policy you may not provide compensation (including free or discounted products) for a review. Review solicitations that ask for only positive reviews or that offer compensation are prohibited. You may not ask buyers to modify or remove reviews.

Additionally, you may not write reviews for products or services that you have a financial interest in, including reviews for products or services that you or your competitors sell.

Hence, please be informed that Amazon has updated the community guidelines to prohibit incentivized reviews unless they are facilitated through the Amazon Vine program.

Please be informed that if you are providing coupons to your existing buyers for a happy buying experience, I really appreciate your concern related to buyer satisfaction. In this case, it is business judgment to continue to provide the coupons to the buyers, rest be assured that if any incentivized review is find by our internal team. They may take corrective action on the same. If your intention are not for incentivized reviews for your products, you may continue your business practice.

For your reference, you may click below link to Update on Customer Reviews page:

https://www.amazon.com/p/feature/abpto3jt7fhb5oc

janet喜儿 · 发表于 2016-10-20 10:26:50

以上是加拿大亚马逊的回复，让客户改差评都不允许了??!!

BQoolCN · 发表于 2016-10-20 17:40:20

janet喜儿发表于 2016-10-20 10:26
以上是加拿大亚马逊的回复，让客户改差评都不允许了??!!

差评当然可以啊....解决客户留差评的原因再请他们修改review，没有不行