请求好评:
Dear XXX
Greeting days !

Thank you for purchasing item from our store.
Even though we just new seller on Amazon. We will do our best to service you.
It usually takes around 7-10 days for the item arrive you.
We also will help you track until you receive.
Hope you could make a good satisfied.
Your encourage words will keep us more confidence in future days.
If any problem with shipping or service in the next days,
Please feel free to contact us.
We will reply you within 8 hours included the weekend.

Best regards in 2017

被投诉侵权, 发邮件给投诉方:
Dear XXX
Nice to meet you, we are a new seller on Amazon.com
Sorry to say hello to you in this way. As we receive a notification from Amazonthat we infringe your intellectual property rights.
We have no idea of the word XXXX can not be used, We did not sell any thisproduct to customer yet actually.
For all the inconvenient bring to you we are sincerely sorry. Hope you couldgive us a chance. We will notice the brand name and avoid this happen again.
Please help to sent a email to notice@amazon.comif you agree to withdraw the complaint. Your understanding will be muchappreciated.
Sincerely sorry again
Yours
XXXX

引导客户不退货的几种常见情况：
1. 货物损坏
Dear XXXX
We are sorry to know the product is damage.
Maybe the long shipment make it meet a little accident.
We just a new seller, this product we have loss to sold out, hope you couldunderstand us.
How about we refund $X to you as a compensation and you try to fix the item ?
We will improve the wrap in the future, hope you could agree with us.
If you have any other idea, please feel free to let we know.
Have nice day !

2. 尺寸问题：
Dear XXX
Sorry to know the size is too small / large to you.
But to return this item will cost you lot of shipping fee, it might not worthdo it
How about we refund $X to you as a compensation ? The cloth you could sent toyour friend who might suit for it ?
Waiting for your reply

不明原因情况：
Dear XXX
Sorry to know you want to return this item.
Could you please let me know the reason ?
Maybe we could solve it for you, and you do not need trouble to return theitem.
So we waiting for your reply
Nice day!