（急）收到侵权邮件，如何处理？

alyssa

求助大神，收到以下侵权邮件，
* 账户状况：现账户状况是该产品暂停销售和展示，其余产品在正常销售。
* 产品状况：涉及侵权产品分为2部分，1/2有国内授权书，1/2没有国外的授权书，但是国内很多工厂都有在生产发货都没问题。该产品上的Listing图片 没有产品的实物及包装图，因此有可能是产品设计本身有授权。从邮件上看，该投诉的店铺是大卖，不知是否有相关证明，请问这怎么处理比较恰当？
* 方案：我考虑了两个方案，不知是否可行？？？方案1.提供有授权书部分给亚马逊，修改描述及图片后申请恢复销售权？方案2.还是删除Listing后，再发邮件给投诉公司请他们撤诉？或者有别的方案烦请大家帮助，感谢万分。
[size=14.6667px]Hello,[size=14.6667px][size=14.6667px]
[size=14.6667px]We are contacting you because we received a report of copyright infringement from the rights owner listed below. Sellers on Amazon.com are not allowed to create listings or detail pages that infringe copyright.[size=14.6667px]
[size=14.6667px]We removed the content listed at the end of this email. We may let you list this content again if we receive a retraction of the complaint from the rights owner. Their contact information can be found below.[size=14.6667px]
[size=14.6667px]--[size=14.6667px]brandprotection@zuru.com
[size=14.6667px]If the rights owner agrees to retract their complaint, they must send the retraction to us at[size=14.6667px]notice-dispute@amazon.com[size=14.6667px].
[size=14.6667px]If you believe that the reported content does not infringe the rights owner’s copyright, you may email[size=14.6667px]notice-dispute@amazon.com[size=14.6667px] with supporting information, if appropriate.
[size=14.6667px]If the rights owner does not retract their complaint, or you do not provide supporting information, we may provide your contact information to the rights owner upon their request.
[size=14.6667px]We consider allegations of intellectual property infringement a serious matter and your account is under review. If we receive more complaints about our listings, we may not allow you to sell on Amazon.com.

创蓝商务

如果收到侵权投诉，卖家应该怎么办？

1.首先审视自己是否侵权，如果确实没有侵权，或者有授权书，可以直接与亚马逊官方沟通，提供相关证据，证明自己。
2.查清楚对方的商标专利申请情况，如果对方提供了专利详情，确认产品侵权，这种情况的话直接下架listing， 并且积极和投诉方沟通，看是否可以通过签订保证书或者给一些赔偿金，让其撤诉。如果对方要求的赔偿金较多，卖家可以去审视一下自己的账号是否值得挽救回来，或者也可以请知识产权律师代为沟通。
3. 如果平台直接下架了listing，联系对方拒绝提供专利详情，这种情况可以联系平台告知说对方可能是恶意骚扰，拒绝提供任何的侵权证明，要求平台恢复销售权限。

亚马逊小流氓

抓紧时间赶紧申述弄好！