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Return Policies for International Sellers Dec 26, 2014
If you sell on an Amazon marketplace website in a country outside your business location, you should be familiar with our international returns policies.
Customers buying on Amazon expect a consistent and straightforward product return experience. In order to create a consistent return experience, we require all sellers either to1) provide a local address in their Elected Country for returns, or 2) pay for return shipping on all returns. For example, if you sell on Amazon.com, you must either provide a return address within the United States or provide free return shipping for buyers in the United States.
For instructions on updating your default return address, using multiple return addresses, and creating pre-paid mailing labels, see our Help page on Return Addresses & Mailing Labels. When you create a pre-paid mailing label, set the return label cost to $0.00 to ensure the buyer is not charged for return shipping.
2014年12月26日,亚马逊美国站针对海外卖家颁布了一条关于退货的新政策,目的旨在为美国站买家提供一个更好的退货体验。再此之前亚马逊美国站关于退货这块的规定让很容美国买家非常头疼,因为一旦从海外卖家店铺购买了不满意的产品想发起退货的话,买家一般都要把退货使用国际快递或者小包寄回发货国,而且需要卖家签收以后退款才能被要回;甚至退回的运费有时候也可以和买家协商两方都付一部分。
新的退货政策强迫海外卖家 要么(1):提供一个美国本土的退货地址供 要么(2):卖家负责全部的退货费用如果卖家不提供美国本土的退货地址
对于第(1)种方式大家可以在后台退货地址区域添加一个您的亲戚朋友在美国所在地,或者找一家美国海外公司地址(很多物流公司都有美国的海外仓)让他们代收这些退货。
退货地址的设置 Setting - Account Info - Return Information - Edit
这项政策颁布以后估计越来越多的人都会倾向使用FBA(刚才这个政策是针对于非FBA的发货方式哦),但是请大家要注意FBA一旦涉及到退货也挺不划算的,详情请仔细查看此帖:http://www.88bfru.com/thread-11193-1-1.html
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