大仙们这样－－－求解药

世界同睡一天

Good day,

we need more information about your plan to treat NON-ORIGINAL complaints.

Reply to the email with a plan that explains:
- Reason for the complaint
- what measures you have taken to solve the problem
- What steps you have taken to prevent such cases

When resolving the problem, keep the following points in mind:
- Source of supply: Are you purchasing the product from a trusted supplier?
- Offer: Is the product description on Amazon correct? Have you ensured that it is clear and informative for the customer?
- Packaging: Is the product in the original packaging as offered on Amazon?
- Shipping: Have you taken all necessary steps and quality checks to ensure that the product is properly stored, packaged and shipped?

Read the messages from your buyers to better understand the issues. Be as specific as possible in your plan. Do not limit this plan to problems with specific orders.

For help creating your plan, see the help pages in Seller Central (https://sellercentral-europe.amazon.com/gp/help/200370560).

For more information about our policies, see the help pages in Seller Central:
- Prohibited Acts and Sales Activities (https://sellercentral-europe.amazon.com/gp/help/200386250)
- Product Detail Page Guidelines (https://sellercentral-europe.amazon.com/gp/help/200390640)
- State Guide (https://sellercentral-europe.amazon.com/gp/help/200339950)

Do you have any further questions? We can help you directly. Contact us (https://sellercentral-europe.amazon.com/hz/contact-us/performance).
Regards,
https://www.amazon.de

创蓝商务

请按照亚马逊要求来，尽量把计划写详细点。