紧急求助！！！美国站因售假被关，求大神指导

大奔

紧急求助！！！美国站因售假被关，求大神指导。我们没有发票，要怎么申诉啊
以下是邮件内容。
Dear Seller,

Your Amazon Seller account has been temporarily deactiVATed and your listings are no longer active. Funds will not be transferred to you but will be held in your account while we work with you to address the following issue.

Why is this happening?
We received complaints about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.

You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:

Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)
Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)
How do I reactivate my account?
To reactivate your selling account, please send us the following information:

Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below:
These documents should reflect your sales volume during the last 365 days.
Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
A plan of action that explains:
The root cause(s) that led to the complaints about the authenticity of your items.
The actions you have taken to resolve the complaints about the authenticity of your items.
The steps you have taken to prevent future complaints about the authenticity of your items.
Here are a few things to consider as you create your plan:
Sourcing: Are you sourcing the product from a trusted supplier?
Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
Packaging: Is the product in its original packaging as listed on Amazon?
Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
Review your communications from buyers to better understand the issues.
Be as specific as possible in your plan.
Do not limit your plan to issues with specific orders.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

大奔

OwenAmazon 发表于 2019-1-9 15:47
跟卖了什么大牌？

就是一个不知名的品牌，不是什么大牌

创蓝商务

因卖假货被封店铺，申诉邮件模板
可以参考这篇文章：//www.88bfru.com/thread-5953-1-1.html

大奔

OwenAmazon 发表于 2019-1-9 15:39
你自己要先确定实际上你们有没有售假？

我们是跟卖的

小狮子KK

跟卖死了都不值得同情 活该