稳定在销售的亚马逊店铺 突然间就挂了，也没说什么原因，哪位大神知道，求解！店铺...

lost.

Hello, Your Amazon selling account has been deactiVATed. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account. Why did this happen?We arrived at this decision because we were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history. We’re here to help.If you need help better understanding what is causing this, please search for “Intellectual Property Violations” in Seller Central Help (https://sellercentral.amazon.com/gp/help/external/201361070). How do I reactivate my account?To reactivate your selling account, please send us the following:A plan of action that explains:-- The root cause(s). -- The actions you have taken to resolve the notices of infringement or violation of Amazon’s policies.-- The steps you have taken to prevent infringement or violating Amazon’s policies. For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff. These documents must be authentic and unaltered. How do I send the required information?Submit this information atnotice-dispute@amazon.com. What happens if I do not send the requested information?If we do not receive the requested information, your account will remain deactivated and funds in your account may be held for 90 days or longer. Depending on your account status and activities, you may be required to complete an additional review before funds can be released. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods, commit fraud, or engage in other illegal or abusive activity. You can view your account performance (https://sellercentral.amazon.com ... ?reftag=email_block) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. -- iOS:https://itunes.apple.com/us/app/amazon-Seller/id794141485--Android:https://play.google.com/store/ap ... oid&am...;hl=en

Sincerely,Seller Performance TeamAmazon.comhttp://www.amazon.com

lost.

店铺是18年4月份的，是账号问题吗？

创蓝商务

根据邮件来看，是侵权导致的哦。


亚马逊常见的侵权行为

卖家想要避免侵权行为，首先就得加强对侵权的认识：
版权（Copyright）：侵犯版权，通常指侵犯作者的著作权。这类侵权，往往发生在涉及到设计和版权方面的侵权，卖一个未经授权的DVD影片，销售一本未经授权的书本，都是属于侵权行为。

在整个版权侵权中，重灾区在卡通图案上，只要是我们耳熟能详的卡通图案，无论你应用于任何的产品上，基本上都已经侵权了。

商标权（Trademark）：未得到产品品牌官方的正规授权，擅自使用对方的商标或LOGO，跟卖已注册商标的Listing，或者发布产品时把别人的商标写在自己的Listing标题、五行特性、产品描述和Search Term关键词等详情信息中，都属于侵权行为。

发明专利权（Utility Patent）：如果出售的产品是别人发明的，而且别人申请了专利保护，卖家未经允许擅自生产销售，也就是指销售仿品。

外观设计专利权（Design Patent）：是指对产品的形状、图案、色彩或者其结合所做出的富有美感并适于工业上应用的新设计。外观设计是指工业品的外观设计，也就是工业品的式样。外观专利有60%以上相似就视为侵权假货。

外观专利或者产品的使用专利侵权，一般来说比较难察觉，但是在美国的专利局也是有查询的渠道的。

还有就是盗图行为，盗图一般发生在第三方卖家之间，我为自己的产品拍了一套图，你看到图片不错，直接拿过去就用了，作为原图拍摄的卖家可以用原图来直接投诉。

侵权之后账户如何申诉

既然知道自己已经侵权，我们就应该最大限度的恳求亚马逊的原谅。主要申诉要点有以以下几点：

1、第一时间下架侵权产品不要抱有侥幸心理，并检测整个店铺是否有类似产品全部下架。

2、联系邮件中给出的投诉者，承认错误无心之失，言辞恳求，告知已经下架产品承诺不再销售他们品牌的产品并抄送给亚马逊notice邮箱。

3、申诉信：

?资料上有进货发票和其他有效证明可以提交作为辅助；

说明已经在第一时间删除产品并保证不在销售；

加大产品品牌/专利/真伪方面的检测 ，100%确定没有问题才会上架；

组建专人团队负责核查产品信息:外观/品牌/工厂资质等；

提供供应商的联系信息管网等证明有正规的进货渠道；

保证不再犯错；

亚马逊侵权申诉信一次性通过邮件：分析账户具体情况导致问题的具体原因很重要！

Remoteness

你卖什么东西侵权了吧

283832224

你卖的是什么

lost.

创蓝商务 发表于 2019-3-5 17:08
根据邮件来看，是侵权导致的哦。

问过其他人说是三审， 但是我也写了申诉信 提交了一天了 亚马逊都还没回复

创蓝商务

lost. 发表于 2019-3-6 15:04
问过其他人说是三审， 但是我也写了申诉信 提交了一天了 亚马逊都还没回复

不过邮件来看是说知识产品侵权哦，如果已经申诉了，再开case咨询下亚马逊客服哦。

lost.

店铺被冻结 无法联系客服。 误上了几款跟汽车品牌相关的图片及名称 ，我申诉是往品牌侵权申诉 可以吗

lost.

Hello,

Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:

-- Greater detail on the root cause(s) of the infringement.
-- Greater detail on the actions you have taken to resolve issues.
-- Greater detail on the steps you have taken to prevent infringement going forward.
-- Greater detail on why you believe an error has occurred.

Where do I send this information?
Send this information tonotice-dispute@amazon.com.

What happens if I do not send the requested information?
If we do not receive the requested information within 17 days of the original suspension notification, your account will remain deactivated.

Has your account been deactivated in error?
If you believe there has been an error, please tell us why. Your explanation should include the following information:

-- How your listing(s) have not violated the brand’s intellectual property.

Complaint ID: 5844681021

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email topayments-funds@amazon.com.

You can view your account performance (https://sellercentral.amazon.com ... reftag=email_appeal) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-- iOS:https://itunes.apple.com/us/app/amazon-Seller/id794141485
-- Android:https://play.google.com/store/ap ... e.android&hl=en
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com


这是提交申诉后亚马逊又发的一封邮件。亚马逊也没说因为什么侵权 扎心

lost.

有了解这是什么原因的吗