listing被删除，绩效团队无回复

amz98765 · 发表于 2019-3-27 20:58:20

olicy warning)，内容是listing被删除因为添加了不正确的信息。后了解是被竞争对手举报主图侵权，我们立刻修正了listing同时写邮件到绩效团队请求恢复listing一直没有得到回复。之前有收到过listing blocked绩效通知写申诉到绩效团队回复都很快，不管能不能恢复listing绩效团队都会给一个回复。这种没有任何回复的情况没遇到过。实际上警告信中没有写要去联系绩效团队，我在想是不是这个问题解决方式并不是要去联系绩效团队而是有别的途径来恢复listing？这封警告信的内容来看情节也并不严重应该是修正了listing就能恢复的。请问大家有遇到过相同的情况吗？最后是怎么恢复的呢？谢谢

以下是警告信内容：
Hello,

We are contacting you because you may have added inaccurate product information to product detail pages.

Why did this happen?
Sellers on Amazon.com are not allowed to include any of the following information about their specific listings in detail page titles, descriptions, bullet points, or images:

-- Availability
-- Price
-- Condition
-- Promotions/offers
-- Alternative shipping offers (such as free shipping)

Here is an example of your listings that do not follow this policy:
-------------------------------------
Detail Pages Needing Correction
-------------------------------------

ASIN: XXX
Attribute in need of correction:Images, Item name, bullet point and product description

We have canceled the listings mentioned above.

We’re here to help.
To learn more about this policy, search for "

roduct detail page rules" in Seller Central Help (https://sellercentral.amazon.com/gp/help/G200390640).

How do I reactiVATe my listings?
Please modify your product and product detail page to ensure they do not violate Amazon listing policies.

To edit your ASINs:
1. In the Inventory section of Seller Central, select Manage Inventory.
2. Search for the ASIN you would like to edit and click Fix Stranded Inventory.
3. Edit the inactive ASIN by updating the current page.
4. Save and finish.

Have your listings been removed in error?
If you believe there has been an error, please tell us why. Your explanation should include the following information:
-- The reason the listing does not violate our Product Detail Page policies.

What happens if I do not provide the requested information?
If we do not receive the requested information, your listings will remain inactive.

You can learn more about your account health in the Performance section of Seller Central (https://sellercentral.amazon.com ... board?ref=ah_em_mpa).

You can view your account performance (https://sellercentral.amazon.com ... d?reftag=email_warn) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-- iOS:https://itunes.apple.com/us/app/amazon-Seller/id794141485
-- Android:https://play.google.com/store/ap ... obile.android&hl=en

Sincerely,
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com