被客户投诉导致Listing被移除

7654321 · 发表于 2019-4-8 16:10:35

最近，亚马逊给我发了警告，说收到客户举报，收到的是旧品，该ASIN 已经被亚马逊移除，并让我提供采购收据和申诉信，但我查了相关原因，是因为亚马逊仓库在运输过程中导致产品有瑕疵，并且亚马逊赔偿了我。说白了是亚马逊的原因，但我写了两封申诉信都说我信息不全，怎么办啊，有没有相关申诉模板。。还有收据这个怎么开呢

Maopao222 · 发表于 2019-4-8 16:46:10

二手投诉的确比较容易，如果需要帮忙可以联系我

7654321 · 发表于 2019-4-8 17:09:25

美国海外仓. 发表于 2019-4-8 17:00
可以把产品移除到海外仓换标，再重新发回去售卖

这个asin已经移除了，怎么卖呀

创蓝商务 · 发表于 2019-4-8 18:23:24

亚马逊要求提供的收据和发票，您按照他的要求提供过去，没有专门的收据和申诉模板，您先自己申诉试试
实在没办法了，可以联系下我们右侧的亚马逊申诉客服去咨询下

7654321 · 发表于 2019-4-8 19:37:03

发了好几封申诉邮件，收到了这样的回复。
Dear ,

We received your submission but do not have sufficient information to reactivate your listings.

Why did I receive this message?
You have not sent us sufficient information that we previously requested from you. We requested this information to address the complaints we received about the authenticity of your items. For privacy reasons, we do not provide details about our investigation methods.

What happens now?
Your listings will remain deactivated and we may not respond to further emails about this issue. If we receive more complaints about your listings, we may deactivate your Amazon seller account.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write topayments-funds@amazon.com.