新账号二审问题

mooduo

我提交了2次二审资料，第一次是电费账单，第二次是话费账单，都有法人名字和地址，有公章，地址也和后台一直但是收到的回复都是
Hello,We received your submission but do not have enough information to reactiVATe your account at this time. To reactivate your account, please send the following:-- Greater detail on the root cause(s) .-- Greater detail on the actions you have taken to resolve .-- Greater detail on the steps you have taken to prevent.-- Greater detail on evidence or examples that demonstrate that your account has complied with our policy.How do I send the required information?Submit this information at https://sellercentral.amazon.com/cu/contact-us. What happens if I do not send the requested information?If we do not receive the requested information within 14 days of the original notification, your account will remain deactivated. We're here to helpIf you have questions about this policy or information requested above, please contact us at https://sellercentral.amazon.com/cu/contact-us. Additionally, please find assistance creating a plan of action at https://sellercentral.amazon.com/gp/help/G201623610.You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_op or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.-- Download iOS App at https://itunes.apple.com/us/app/amazon-seller/id794141485-- Download Android App at https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_USThank you.-Amazon
Sincerely,Seller Performance TeamAmazon.comhttp://www.amazon.com求大神支招