求助：2018年没有通过KYC审核的账号，亚马逊来的信是什么意思 ？

老渔翁

Dear Seller,Thank you for contacting Amazon Seller Support.If you wish to get a faster service, we recommend you to use the free Phone/Chat when contact us, service available on Chinese/English. I understand your concern . I see that your concern is already being handled in a case by another associate.We are merging this contact into the existing case : [5260053632]. Please refer to this existing case ID for any future correspondence on this issue.Your Case Log can help you to efficiently manage your communications with Amazon Seller Support. To review your cases, click "Manage Your Case Log" on the right-hand side of the Seller Central home page. If you are unable to view the Manage Case Log section, contact the primary user of this account to request access to the section.This case will be resolved. If you have any other concerns, for speedy response, I would suggest you to contact us through the below link and we will be happy to assist you.https://sellercentral.amazon.com/hz/contact-us这是第一封信，之后15天我又联系，下面的信！


Hello from Amazon Selling Partner Support,


Regarding your issue, we will do whatever we can to provide better experience to you. However, under certain circumstances, it is out of our power to fulfill your request and we do hope for your understanding.


We have transferred this case to related team for further investigation and it will be set to resolved automatically.They will reach out to you if additional information is needed.


Thanks for your understanding and support.


In an effort to solve your problem as soon as possible, it is advised to annotate the Case ID in your new related contact whenever it is needed.


请教下，下面这句话是什么意思 ？谢谢！
In an effort to solve your problem as soon as possible, it is advised to annotate the Case ID in your new related contact whenever it is needed.

老渔翁

登陆不了账户！

创蓝商务

从您这个邮件里面没有说明是什么原因，来信的目的也没有说明，建议您联系下亚马逊的客服，或者后台开case问下