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二审提交资料后收到以下邮件

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发表于 2019-6-19 15:59:07 | 只看该作者 回帖奖励 | 倒序浏览 | 阅读模式
大家好
提交了账单后收到以下这个邮件,这是资料没过的意思@?这个行动计划我后台已经提交了呀和账单一起,为什么还要我提交?
另外这上面说把资料发到这里
Submit this information at https://sellercentral.amazon.com/cu/contact-us.
但是压根我打开这个网站就没发现哪里可以提交啊?case也开不了,是要往死里弄啊这是?

有了解的麻烦解答一下,谢谢。


We received your submission but do not have enough information to reactiVATe your account at this time. To reactivate your account, please send the following: -- Greater detail on the root cause(s) of {Seller specific violation – e.g. “higher than expected cancellations”}.-- Greater detail on the actions you have taken to resolve {Seller specific violation – e.g. “higher than expected cancellations”}.-- Greater detail on the steps you have taken to prevent {Seller specific violation – e.g. “higher than expected cancellations”} going forward. -- Greater detail on evidence or examples that demonstrate that your account has complied with our policy. How do I send the required information?Submit this information at https://sellercentral.amazon.com/cu/contact-us. What happens if I do not send the requested information?If we do not receive the requested information within 14 days of the original notification, your account will remain deactivated. We're here to helpIf you have questions about this policy or information requested above, please contact us at https://sellercentral.amazon.com/cu/contact-us. Additionally, please find assistance creating a plan of action at https://sellercentral.amazon.com/gp/help/G201623610. You can view your account performance at https://sellercentral.amazon.com ... hboard?ref=ah_em_op or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.-- Download iOS App at https://itunes.apple.com/us/app/amazon-seller/id794141485-- Download Android App at https://play.google.com/store/ap ... le.android&hl=en_USSincerely,Seller Performance TeamAmazon.comhttp://www.amazon.com

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发表于 2019-6-20 10:39:57 | 只看该作者
您提交的二审的资料和行动计划没有通过,亚马逊才发了这封邮件过来,您再次提交账单和行动计划过去,行动计划写详细点,然后把后台的绩效截图也发过去,证明你这个是新店是符合亚马逊规则的,让他们帮忙开通销售权

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板凳
楼主 | 发表于 2019-6-19 19:12:21 | 只看该作者
你的意思是直接回复邮件吗?还是在后台提交?我后台没看到在哪里提交啊。能方便给我说一下吗?帮助一打开还是同一个界面。

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