亚马逊美国站自发货跟踪率一直0

cl_89840T9ZD5

一直使用E邮宝发货，但是近期一直跟踪率都是0，然后联系了销售团队，给了这个答复：
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Hello from Amazon Selling partner Support,

Appreciate you efforts in maintaining your valid tracking rate in good condition.

I have reviewed your email and understand that you would like to have assistance regarding valid tracking. I will assist you in this regard.

Please be informed that, we have got an update from our internal team. Let me explain the reason why these orders are affecting your valid tracking rate. Upon checking with your seller account, I can see that some of your orders affecting the valid tracking rate.

For the orders, I can see that China Post is used for shipping the item to the buyer. Please be informed that, when sellers are shipping from China, in order to provide valid tracking, you will need to ship your orders using China Postal Express and Logistics and its China Post e-series of products (ePacket, eParcel, and e-EMS), which will allow customers to see the status of their items directly from their Amazon Your Orders page.

As mentioned above, I see that you are shipping your orders from China and used China Post to ship these orders. Your carrier, China Post, uses USPS for the final delivery to the U.S. address. Though the tracking ID's which you entered are valid and the valid tracking metric will be calculated based on the carrier name which you updated in your seller account.

I would like to inform you that provide the carrier name in English not as "中国邮政", that is also a reason for your valid tracking rate is affect. For your future orders, please do update the carrier name as USPS when you are using china post to ship your orders. To know more information regarding valid tracking rate metrics, please go through the below link:

https://sellercentral.amazon.com/gp/help/G202014610?referral=AX60LR743SEQS_A1DCJHGV1J2EIM

Regarding metrics:
***********************

But please do not worry, now regarding the metrics that was affected due to this, here is the real important information regarding the Valid Tracking Rate Correction. To ensure that, this will not impact your account health, you are requested to contact our Seller Performance Team with a proactive Plan of action. To create a proactive Plan of Action, you can refer the below guidelines, I have specifically outlined for you. Please be clearly informed that, your appeal should always include a Plan of Action that :

> Shows you have identified the problems in your selling and/or inventory management practices.
> Addresses how you will change your practices to resolve them

Here, as mentioned above I strongly suggest that, you please directly contact our seller performance team with a drafted plan of action including the above information whenever applicable, so that they will be able to assist you.

***** Please be informed that, our seller performance will add notes to your seller account which will be consider during your account review. To help you with this issue, I am proactively providing you with the the direct e-mail address of our seller performance team, with which you can contact them with your plan of action to make a annotation in your account. so that they can be of help. Below mentioned is the e-mail address :

seller-performance@amazon.com

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

Yes
No

Thank you!

To view your case details, or respond, please click http://sellercentral.amazon.com/gp/case-dashboard/view-case.html/ref=sc_cd_lobby_vc?caseID=6242925231

Please note: this e-mail was sent from an address that cannot accept incoming e-mail. If you require additional support please contact us https://sellercentral.amazon.com/hz/contact-us

Thank you for selling with Amazon,

Kumar P.
Amazon.com Seller Support
=======================================
MORE WAYS TO GET HELP:
Visit our Seller Forums for help from other sellers: http://sellercentral.amazon.com/forums
Browse all Seller Help topics: http://sellercentral.amazon.com/gp/help

To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:

https://sellercentral.amazon.com/cu/case-dashboard/view-case?caseID=6242925231

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

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我想说我发货改成英文的China Post，结果还是0，现在被移除了销售权限，有人代写申诉邮件的吗？我自己不知道要怎么写？

一抹夏忧

他的意思应该是货到美国的时候要改成USPS吧

cl_89840T9ZD5

一抹夏忧 发表于 2019-7-20 10:41
他的意思应该是货到美国的时候要改成USPS吧

那是先填中国邮政，到了美国再更改USPS吗？

一抹夏忧

cl_89840T9ZD5 发表于 2019-7-20 10:47
那是先填中国邮政，到了美国再更改USPS吗？

应该是的 你可以开case问下客服确定一下

一念成神

这个可以搞定的啊！

小白白不白

我们可以搞定的，这个申诉邮件

cl_89840T9ZD5

一念成神 发表于 2019-7-22 16:35
这个可以搞定的啊！

怎么联系？

cl_89840T9ZD5

小白白不白 发表于 2019-7-22 16:41
我们可以搞定的，这个申诉邮件

怎么联系？

cl_89840T9ZD5

一抹夏忧 发表于 2019-7-20 10:41
他的意思应该是货到美国的时候要改成USPS吧

怎么加你？