我在申诉一个不真实性产品投诉，亚马逊绩效团队一直这样回复，我的邮箱绝对没有问题

rabbit666

Hello,
Thank you for your message. We cannot currently accept your appeal because we could not identify the report or account you are appealing for.
Please ensure that you are using the email address registered on your seller account to submit this appeal. Provide the following information, in addition to the information provided in your original message, so we can process your appeal:
-- The Complaint ID or Task ID you are appealing, which can be found in previous notices.
Where do I send this information?
Send this information tonotice-dispute@amazon.com.
What happens if I do not send the requested information?
If we do not receive the requested information, we cannot process your appeal.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email topayments-funds@amazon.com.
You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?reftag=email_appeal) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485
-- Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl...
你好，
感谢您的留言。我们目前无法接受您的申诉，因为我们无法识别您要求提供的报告或帐户。
请确保您使用卖家帐户中注册的电子邮件地址提交此申诉。除了原始邮件中提供的信息之外，还要提供以下信息，以便我们处理您的申诉：
- 您正在吸引的投诉ID或任务ID，可在之前的通知中找到。
我在哪里发送这些信息？
请将此信息发送至notice-dispute@amazon.com。
如果我不发送所需信息会怎样？
如果我们未收到所要求的信息，我们将无法处理您的申诉。
您可以在Seller Central的“付款”部分中查看余额和结算信息。如果您对此有疑问，请发送电子邮件至payments-funds@amazon.com。
您可以在iOS或Android设备上的亚马逊卖家应用的主屏幕上查看您的帐户效果（https://sellercentral.amazon.com/performance/dashboard?reftag=email_appeal）或选择帐户健康状况。 “帐户运行状况”信息中心会显示您的帐户在亚马逊上销售所需的效果指标和政策的效果。
- iOS：https：//itunes.apple.com/us/app/amazon-Seller/id794141485
- Android：https：//play.google.com/store/apps/details？id = com.amazon.sellermobile.android＆hl ...

创蓝商务

咨询下右侧申诉客服评估下情况。

亚马兽跨境

亚马逊申诉案件太多，你应该在申诉信里面，
将Complaint ID列出来，再提交！
现在亚马逊都以CASE的形式回复了！

ASINLMSH

真实性调查需要提供发票和授权书

tcxmandy

请问这个问题你解决了吗？ 我现在也遇到这样的，能告诉下原因么？