因为反面反馈过多的行动计划怎么写？

初九

Listing因为负面反馈太多，现在亚马逊要我们提供行动计划才能上架。这种行动计划有模板吗？怎么写？

Hello from Fulfillment by Amazon,

Your offer for ASIN XXXXXXXXX, SKU XXXXXXXXXX has been closed because the negative customer experience rate of 5% is far above the average rate for similar offers by other sellers. (Negative customer experience rates include returns, refunds, reviews, and customer service communications.)

This is the second time this offer has been closed in recent months.

The closing of your offer does not affect your seller account.

We have identified Defective issues across the following customer comments:

XXX
XXXX
XXXX

Please complete and send us the following plan of action:

Customer reported issue:
Root cause:
How you will address the root cause:

If we approve your plan of action and reinstate your offer, you’ll be able to resume sending inventory to Amazon fulfillment centers.

This case will remain open for 48 hours while we await your response. Your prompt attention to this matter can help ensure positive customer experiences that will contribute to your success with FBA.

Thank you for selling with Amazon,

Nandhini B.
Fulfillment by Amazon Support

To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:

https://sellercentral.amazon.com/cu/case-dashboard/view-case?caseID=XXXXXXX

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

1002345

要根据你那些负面反馈讲的缺陷来具体列出你之后的补救措施

初九

1002345 发表于 2019-10-14 11:03
要根据你那些负面反馈讲的缺陷来具体列出你之后的补救措施

有10多条，烧脑啊

初九

Amazon咨询师 发表于 2019-10-14 10:56
你要像处女朋友一样对待这件事情，意识到问题出现的原因，后面怎么预防这个问题，写的越详细越好，越诚恳越 ...

有大概的模板吗？文采水平差，有个模板对照着写会好点

初九

cl9905 发表于 2019-10-14 11:59
我这边有代写申诉信！

百分之百过吗？