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2019-10-26
LV2.跨境小白
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2023-12-12
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二审的时候开了case问更改账户的问题,收到Hello,
For your security, we have suspended your Amazon seller account. During our review, you will not be able to sell on Amazon. Please ship any open orders. If you have any funds in your account, they will be available after any amounts paid forA-to-Zclaims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.
Why is this happening? We need additional documentation to verify your identity. If you currently sell on Amazon , we need to verify a change to your payment methods. If you did not make this change, contact Seller Support.
How do I reactiVATe my account? Please provide the following documents and confirm that there is a valid credit card on file: -- A bill that is dated within the last 90 days for piped or natural gas, electricity, piped water, or internet service with name and address visible -- Business license, if applicable.
How do I send the required information? You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. Please submit your documents by following this link (https://sellercentral.amazon.com/cu/contact-us).
We're here to help You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email topayments-funds@amazon.com.
Once we receive your documents, we will review them and decide whether you may sell on Amazon again.
You can view your account performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. -- iOS App (https://itunes.apple.com/us/app/amazon-seller/id794141485?mt=8) -- Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl...) Sincerely, Seller Performance Team Amazon.com http://www.amazon.com‘’这个邮件是二审没过还是这个case的回复?
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