ASIN被下架 这个怎么写申诉

994514527

Hello,
We have removed your listings because of a buyer complaint about the authenticity of an item they received from you. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal. The listings we removed are at the end of this email.
If you do not appeal this decision in 90 days, any FBA inventory of the item that caused "inauthentic" complaints may be destroyed at your expense.
If you would like us to reinstate your listings, please send us a plan with actions you took to resolve the issue and prevent similar complaints. Get help creating your plan in Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560). To send us your plan, click the Appeal button next to this email on the Performance Notifications page in Seller Central.
Also include the following information for each ASIN:
Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.
Contact information for your supplier, including name, phone number, address, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
We will review your information and decide whether to reinstate your listings. If we receive more complaints about your listings, we may not allow you to sell on Amazon.com.
The sale of counterfeit products on Amazon.com is strictly prohibited. If you cannot provide valid invoices or receipts for the items that caused “inauthentic” complaints, we may destroy your FBA inventory of these items at your expense.
You can see the health of your account in the Performance section of Seller Central.
Learn more about our policies in Seller Central Help:
Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)
Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)
Prohibited Seller Activities and Actions (https://sellercentral.amazon.com/gp/help/200386250)
Product Detail Page Rules (https://sellercentral.amazon.com/gp/help/200390640)
Condition Guidelines (https://sellercentral.amazon.com/gp/help/20033950)
To talk to someone about this email, ask our Seller Support team to contact you.
(https://sellercentral.amazon.com/hz/contact-us)
You can see the health of your account in the Performance section of Seller Central (https://sellercentral.amazon.com/performance/dashboard).
Seller Performance Team

创蓝商务

你需要写一份行动计划，说明您将来会采取哪些措施，解决被投诉不真实性的问题，并防止类似的投诉。
行动计划在“卖方中心”的“性能通知”页面上，电子邮件旁边的“上诉”按钮进行提交。 还包括每个 ASIN 的下列信息: 过去365天内你的供应商开出的发票或收据副本。 这些应该反映你在这段时间的销售量。 供应商的联系信息，包括姓名、电话号码、地址和网站。

-胡萝卜

自己没有申诉经验的话，可以找专业人士，申诉经验丰富

长沙冒泡@及奇网

您这个是产品不真实性投诉，也就是售假
需要提供资料及POA申诉才可以
建议找专业人士帮忙，切记！一定不要提交假资料
亚马逊系统都会识别的，如果被抓到伪造资料就没有任何办法了