请大神帮忙看这是什么问题？

柠檬精1112019 · 发表于 2019-11-23 10:21:38

Your Amazon Seller account has been temporarily deactiVATed and your listings are no longer active. Funds will not be transferred to you but will be held in your account while we work with you to address the following issue.

Why is this happening?

You have not sent us the information we requested that addresses the complaints about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:

-- Amazon Anti-Counterfeiting Policy
-- Policies and Agreements
How do I reactivate my account?

To reactivate your account, please send us the following information:

1) Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below

--These documents should reflect your sales volume during the last 365 days.

--Please include contact information for your supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.

--You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

2) A plan of action that explains:

-- The root cause(s) that led to the complaints about the authenticity of your items.

-- The actions you have taken to resolve the complaints about the authenticity of your items.

-- The steps you have taken to prevent future complaints about the authenticity of your items.

Here are a few things to consider as you create your plan:

--Sourcing: Are you sourcing the product from a trusted supplier?

--Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?

--Packaging: Is the product in its original packaging as listed on Amazon?

-- Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?

--Review your communications from buyers to better understand the issues.

--Be as specific as possible in your plan.

--Do not limit your plan to issues with specific orders.

没有卖涉及到品牌的假的产品，Amazon列出的ASIN和订单也都是反映的质量问题，这种具体原因是什么？要如何申诉呢？