亚马逊美国站玩具被客户投诉安全问题，大神们知道怎么申诉吗？

巴啦啦小魔仙

1.这是亚马逊发来的表格，需提交安全问卷Product Safety Questionnaire，请问大家知道怎么填写吗？

Product Safety Questionnaire
Purpose
To gather further information about a potential product safety concern.
General Questions
1	For the incident/concern mentioned in the e-mail, is this a known issue/complaint? If so, what actions have you taken to resolve the root cause of the issue in order to prevent future incidents?
2	Do you have any thoughts on what could have caused the issue?
3	What corrective actions are you planning to implement after you became aware of this incident/concern? What is the time frame for them to be implemented to your internal process?
4	Do you have a Product Safety or Product Quality Control system in place to identify potential product safety issues?
4.1	· If yes, please provide the detailed actions that are being taken within this system. In your opinion, why hasn't this particular issue been detected during your internal inspection process?
4.2	· If no, what steps do you normally take to ensure the safety of the products you sell?
5	To your knowledge, have any design changes been done to the product recently? If so, when was the product modified and what changes were implemented?
6	Has the product been part of a recall?
Product Information
7	Brand name
8	Model number
9	Manufacturer's name
10	Manufacturer's address
11	What is the age group of intended user (e.g. below 3, 3-8, 8-12, 12-60, 60+, all)
12	How long has the brand been in existence? (<2 yrs, 2 -5 yrs, 5+ yrs)
13	How long has the product model been in existence? (<2 yrs, 2 -5 yrs, 5+ yrs)
14	How long have you been listing this product on Amazon website? (<2 yrs, 2 -5 yrs, 5+ yrs)
15	Is there an instruction manual and/or safety labels that come with the product? If yes, please attach the manual and images of safety labels in your response.
16	Does the product have US electrical safety certification? If so, can you provide testing documentation?

2.需要提供

巴啦啦小魔仙

有遇到类似问题的吗？需要提供哪些认证啊？求大神指导

创蓝商务

巴啦啦小魔仙 发表于 2020-1-9 15:24
有遇到类似问题的吗？需要提供哪些认证啊？求大神指导

按照自己实际情况去填写问卷，态度诚恳一点就好了。
一般来说美国玩具类目是需要进行类目审核的，需要提供cpc认证，如果没有要求你提供，就可以不用提供。
有申诉需要的话，可以找我们右侧的申诉在线客服咨询一下哦

wc1222345666

按照自己实际情况，来填写问卷调查

leilei1314998

需要提供CPC认证 然后再过玩具类目审核