NCP (Novel corona virus pneumonia) 和亚马逊帐户健康

yoursister

近日由于我们遭受NCP影响，导致我们无法正常上班。以下是亚马逊给我们的建议
Hello from Amazon Selling Partner Support,

From your email, I understand that you are suffered from the NCP (Novel corona virus pneumonia) in China and you are concerned about the Late Shipment Rate / Pre-fulfillment Cancel rate. Please review below for your resolution.

Kindly do note that we too understand your situation, though it is unavoidable do note that Amazon will definitely look into the issue. Since you are having the orders which must be completed but the logistics were stopped you are unable to ship the orders.

In this case, I would suggest you to contact the buyer and would try to explain about your situation and ask them to cancel the order. If they refuse to cancel the order, you may cancel the order on your own. But do note that it would be considered against your metrics.

Do note that you are suggested to contact our seller performance team, you must make them aware about your issue they might annotate this in your account and ensure that these order will not be considered as a pre fulfillment cancel rate when your seller account is under review

To contact our seller-performance team do make use of the e-mail address given below:

seller-performance@amazon.com

As our metrics are automatically calculated by our system, we're unable to alter the same. As, our automated performance measurement goes hand in hand with a fair account review process (should a review ever become necessary), we would not take any action on an account without reviewing the business context, including sales history, unavoidable business interruptions, special annotations and other factors.

If your performance metrics have been impacted by this unforeseen event, please let us know by including a brief description of how this impacted your business when you respond to the relevant performance notification in Seller Central. We will consider this unforeseen event when we evaluate your account’s recent performance.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

Click here for yes:
https://sellercentral.amazon.com/hz/case-dashboard/hmd?p=A2P9KUPQGB81GC&c=6838233581&k=hy
Click here for no:
https://sellercentral.amazon.com/hz/case-dashboard/hmd?p=A2P9KUPQGB81GC&c=6838233581&k=hn

Thank you!

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Thank you for selling with Amazon,

Abinaya R.
Amazon.com Seller Support
=======================================
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