广告被amazon移除了!!

wyiving

Hello,
We have removed your listing because of a buyer complaint about the condition of an item they received from you.Your listing will remain inactive until we can work with you to resolve the concern.

Complaint Type	ASIN	Title
Inauthentic	xxxx	xxxxxxxxxxxxxxxxxxxxxxx

To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyercomplaint regarding the condition and authenticity of products.
What you can doIf you believe this was in error and would like your listing reinstated,emailseller-performance-policy@amazon.comand let us know. When you respond, include the following:
For Authenticity complaints:

• Copies of invoices or receipts from your supplier issued in the last 180 days. These should reflect yoursales volume during that time.
• Your supplier's contact information including name, phone number, address, and website.
• Any additional details you would like us to know.
  

You can remove pricing information, but make sure the rest of the document is visible. You can send us a pdf,jpg, png, or gif file.
For all other complaints:A plan of action that contains the following:

• What is the issue that caused the complaint.
• Steps you have taken to resolve the issue and ensure similar complaints won't happen again.
• Any additional details you would like us to know.
  

What happens nextWe'll review the information you send and get back to you with an answer within 1 business day. When werespond, we may ask you for additional details or to revise your plan of action. If we can confirm the informationyou provide and your plan of action sufficiently addresses the complaint, we will reinstate your listing on yourbehalf immediately.
Please remember that additional complaints about your listings may result in the removal of your Amazon sellingprivileges.
Learn moreSellers should understand our policies regarding product condition. To learn more, search "Prohibited SellerActivities and Actions", "Product Detail Page Rules", and "Condition Guidelines" in Seller Central Help.
Still have questions? You can ask our Seller Support team:Contact us
We appreciate your cooperation and thank you for selling on Amazon.
Seller Performance Team

大家遇到这种情况一般是怎么回信的, 有模板么? 被移除广告对账号的影响大吗?