留下备用!亚马逊侵权销售的申诉模板

来来来-点我ce评

亚马逊侵权之后账户被封如何正确申诉。

案例为被商标持有者/专利持有者投诉侵权

申诉要点：

1.第一时间下架侵权产品不要抱有侥幸心理，并检测整个店铺是否有类似产品全部下架。

2.联系邮件中给出的投诉者，承认错误无心之失，言辞恳求，告知已经下架产品承诺不再销售他们品牌的产品并抄送给亚马逊notice 邮箱。

3.申诉信:

-资料上有进货发票和其他有效证明可以提交作为辅助

-说明已经在第一时间删除产品并保证不在销售

-加大产品品牌/专利/真伪方面的检测100%确定没有问题才会上架

-组建专人团队负责核查产品信息:外观/品牌/工厂资质等

-提供供应商的联系信息管网等证明有正规的进货渠道

-保证不再犯错

亚马逊侵权申诉信一次性通过邮件：分析账户具体情况导致问题的具体原因很重要！！有的放矢，才能源头自有活水来。

2. We have contact the rights owner for retracting the complaints and made the most sincere words of apology, but we haven’t received any responded up until now, we will closely watch the reply.

About this issue, we have taken the following steps to help us to resolve the issue and prevent similar complaints.

1. We have checked all the listing detail from title, image, description and bullet point to ensure have no information in misunderstanding. And we are firmly deleting all the listings that could show any signs of conflicts with intellectual property rights.

2. We have establish the professional handling team to take care of listing 100% match on description, images, bullet points, & search terms, etc. Never make more mistakes of the Product Design or Brand.

3. We have organized our own research department to make sure we can sell our own products with our own design & model instead of purchasing from our supplier, to prevent any possible infringement problems on Trademarks & Packages & Design.

4. All of the email or complaint answered and resolve under 24 hours. Provide a good after-sales service.

Hope you can give me a chance again. If there’s any other information you need, please feel free to contact us.

Yours sincerely,店铺名Appeal Service

申诉邮件的几大重点：

1.第一时间下架侵权产品，并以纠正错误的态度调查整个店铺是否有类似产品，并表示将全部下架，未来将加大产品品牌/专利/真伪方面的检测，100%确定没有问题才会上架;

2.联系邮件中亚马逊给出的投诉人，承认错误，并示意自己是无心之失，告知已经下架该产品，并承诺不再销售他们品牌的产品，抄送给亚马逊notice邮箱;（请看第四点）

3.资料上有进货发票和其他有效证明可以提交作为辅助，提供供应商的联系信息管网等证明有正规的进货渠道，将组建专人团队负责核查产品信息:外观/品牌/工厂资质等，保证不再犯错

4.也是最重要的一点，收到邮件，在你没有把握之前千万不用轻易的去回复，尽量找个有经验的人来写这个邮件，不要小看邮件的回复，能不能申诉成功主要还是看你的邮件回复内容如何，回复邮件是最关键的，回复多了，亚马逊嫌你啰嗦不看，回复少了，把重点漏掉了，解决不了。

了解才有机会

感谢分享，虽然暂时还用不到。