日常瞎写的笔记

ROCKS

别人购买多件产品发信确认产品
Dear ---
Thank you so much for your great support on us.
We have received your order of "把订单复制进去".
We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?
If nothing is wrong, we will ship them asap.
Best regards
---
别人因为大小不合适导致退货邮件
Thank you so much for your great support on us.
So sorry for the inconvenience that the swimming suit did not fit you.
Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?
Just suggestion, if you insist on returning it back, we will go to the further step.
Waiting for your reply.
Best regards
---
发错地址
Dear Austin T Snow
Thank you so much for your great support on us.
What a big mistake we made!
Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.
Waiting for your reply and hope your kind understanding.
Best regards
Jason

发货到达时间信件
Dear----
Thank you so much for your great support on us.
Usually it takes about 7-12 days for the item to reach you.
Any question, feel free to contact us and we will reach you at the soonest.
Best regards
Jason

发货后给客户发邮件要反馈
Dear***,
Thank you very much for your order!
We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to yourfeedback.
Have a nice day!
Best regards,
Jason


关于漏发货没有发货缺点击发货后客人需要运单的信件
Dear --
Thank you so much for your great support and sorry for keeping you waiting.
We checked the tracking information found there is no update information as you said.
We will contact the post office to find out the problem.
We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.
Waiting for your reply.
Any inconvenience hope your kind understanding.
Best regards
---

回复客户好评邮件


警告信
Hellow
We have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN ：B00GICPZT0) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.
Please send the confirmation to us after you remove the product as issued from your listing.
If you do not comply with these demands, we will have no notice but to claim with amazon.com seller performance department, which will seriously impact your Amazon selling privileges.
Please handle and reply us as soon as possible, otherwise we will complaints and amazon.


客户询问货物的tracking number或者有没有发货，给客户的回信模板
Dear Customer,
Thank you for contacting us regarding your inquiry.
Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.
Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.
Best regards,
XXX.X



买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板

Dear 买家名,
Thank you for contacting us regarding your inquiry.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us, 卖家名. We are a seller by the name of 卖家名 on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards,
卖家客服 M.

警告信

系统发货：

Dear

我们很抱歉打扰到你，我们看到你提出的疑问，由于订单量很大，我们确认发货是通过后台系统自动确认的，可能存在一定的误差，我们会检查每个订单，一旦有问题，我们将立即联系客户说明问题。希望你能理解，再次抱歉。

真挚的问候

Jason

Dear customer,

Thank you so much for your great support on us.

Sorry for disturbing you, we get your question. The confirmation of shipment is made of the Amazon seller center system, there may has some errors when there is a large amount of orders. Hope your kind understanding, but we will check it one by one. If any problem we will contact the customer immediately.

Your kind understanding will be highly appreciated.

Best regards

Jason

查询不到物流信息：

Dear

我们很抱歉打扰到你，我们收到你的消息后立即帮你查询了物流，由于我们发的是国际物流所以物流的更新信息可能会存在一定的延迟，请你耐心等待，我们会随时关注物流更新情况，一有消息，我们将立即通知你。希望你能理解，再次抱歉。

真挚的问候

Jason

Dear customer,

Sorry for disturbing you, we tracked your shipping. The shipping information may not update so prompt, could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.

Your understanding will be highly appreciated.

Best regards

Jason

货物怎么还没有到：

Dear

我们很抱歉打扰到你，我们收到你的消息后立即帮你查询了物流，产品显示还在运输的过程中（产品已经到达你当地的邮局了）由于我们发的是国际物流，所以物流速度可能会比较慢，正常情况需要7-15 天到达当地，请你耐心等待，我们会随时关注物流更新情况，一有消息，我们将立即通知你。希望你能理解，再次抱歉。

真挚的问候

Jason

Dear customer,

Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.

Your understanding will be highly appreciated.

Best regards

Jason

货物延迟没到需要退货：

Dear

我们很抱歉打扰到你，我们看到了你的退货申请，首先我们很抱歉，缓慢的物流耽误了你的使用时间，由于我们发送的是国际物流，所以运输过程中可能会发生一些意外导致货物的延迟。我们愿意给你10 美金作为补偿，你能接受吗？希望你能理解，再次抱歉。

真挚的问候

Jason

Dear customer,

Sorry for disturbing you.

We received your return request, sorry the item did not reach you within your need. There must be something unexpected happened during the international shipping.

To make up for this, we would like to refund you $10 back, will this be ok?

Any inconvenience hope your kind understanding.

Best regards

Jason

写于T20210306 周六