货件差异显示上架一部分货物就完成货件了，开启货件调查需要发票

新菜鸟 · 发表于 2021-4-23 13:14:47

求助各位大神，现在我该怎么办，麻烦给个建议，感谢感谢之前发货了8箱货物，596件货商品，开始只显示收到了220件，然后不能货件调查，不知道啥原因
然后我开了中/英文case ，客服只是让我等待，过了差不多20多天看系统上面显示多了一部分货物，我想应该是给我找回来了吧，但是查看货件只显示收到515件，还差82件货物，之前开的case 客服也没有回复我，现在我看到货件异常哪里，看到可以申请调查了，我就申请了提交了POD签收证明，差不多过了一个星期才回复，结果现在说要发票，这个是之前但是采购的，没有要求工厂开发票，
如果是增值税发票，在需要找工厂开发票需要加税点，就有点亏了，划不来。假果给他们商业发票 (COMMERCIAL INVOICE)，或者装箱单 (PACKING LIST) 可以通过嘛
想问大神们有没其他解决办法，感激不尽

以下是客服回复的：
To help facilitate faster research, please provide the original invoice showing the purchase of the products from a supplier or manufacturer, and include:
- The date of that purchase
- The titles of the missing units
- The quantity purchased
- Full name and address of invoice issuer
- Full name and address of purchaser

If you are the manufacturer, please send a copy of the packing slip, which must include:
- The date of delivery
- The titles of the missing units
- The quantity shipped
- Signature

Please be aware that these documents must be provided in a non-editable format, such as PDF, JPEG or ttyl. If any type of excel sheet or proforma invoice is provided, then it will not be valid to request a reimbursement transaction approval to our credit financial department.

The case will remain open during the next 3 business days to give you time to respond.