如果包裹显示签收，但买家声称没收到的应对方法

创蓝商务 · 发表于 2014-2-13 13:37:06

在亚马逊上开店，多少都会遇到一两次，查询某个单号，显示在客户的所在地址的zipcode签收，但是买家坚持说自己没有收到的情况。这样的情况70%可能是邻居代收、家人代收，20%是因为快递放在客户门口然后被别人拿走了，还有10%甚至更少的可能，那就是买家明明收到，但是却想要耍无赖。

因此，遇到“耍无赖”的情况，首先作为卖家应该立即跟自己的运营物流商联系，最好打电话问到当地的派送站点，甚至跟派送这个件的派送员取得联系，问清是否派送到这个地址，然后再跟买家说："请double check一下你家的门口，并且跟自己的家人/邻居确认一下（check with neighbors and family etc. ）。"

如果一两天后，买家还是说自己没收到，我们建议你可以写这样一个模版：

"we contacted the post office on your zip code and the carrier confirmed delivery to your address, so it appears the package may have been stolen. Since stealing mail is a Federal Offense, we will be opening the necessary claim with the United States Postal Inspector, aka the Postal Police. we should appreciate your cooperation when they contact you for your legal Agadir that the item was not received, which they will do as part of their investigation, since mail tampering and/or theft is punishable by stiff gives and/or hail time, and they are very serious about catching criminals who interfere with the nails. Please let us know after they have contacted you so we can follow up on our side. In the meanwhile, we will processes your refund when we return to our office after the weekend. Sincerely..."

写了这个模板，过一两天，一般这个包裹就会“神奇的”被找到。

当然，我们相信这个世界上大多数的人都是正直诚信的。所以也不能完全怀疑人家是骗子，因此，我们本着优质服务的原则，假设产品不超过$20，买家又真的很诚实，确认自己没收到，我们建议最终还是full-refund，否则等待你的可能是A-Z，以及后续漫长的申诉。

文章出处 -斑马物流